TeleDirect

AUGUST 25, 2022

If you have any questions or want our personalized help with your business, get in touch with our team any time. It doesn’t matter if you’re a financial adviser or investment manager, run a bank or credit union, or in the private equity and venture capital business. Financial Industry Best Practices for Customer Service.

Best practices 62

Best practices Call Center Finance outsourcing 62

Global Response

FEBRUARY 13, 2022

BPO call centers: what are they and how can they help your business? Is your business growing exponentially lately—or do you wish it was? Either way, it might be time to outsource your call center. A BPO call center, then, is a team of outsourced call center agents who can handle call center operations for other businesses.

Call Center 62

Call Center outsourcing Business Process Outsourcing Telemarketing 62

Outsource Consultants

APRIL 29, 2019

Businesses must consider best-fit call center options to tackle high costs, employee attrition and poor customer service that can plague traditional contact operations. But not all nearshore locations are the same, as many emerging markets in Latin America now offer a golden opportunity for savvy businesses. Sales with upselling.

outsourcing 59

outsourcing Business Process Outsourcing Transportation Call Center 59

Select VoiceCom Blog

MARCH 21, 2023

According to the Boston Consulting Group , resilient businesses gain a competitive advantage during crises because they cushion the impact of the major event, as well as recover and adapt quickly. The clearest example of business resilience is what occurred during the global health crisis brought about by the COVID-19 virus.

Business Process Outsourcing 52

Business Process Outsourcing outsourcing Government Surveys 52

CSM Magazine

JUNE 14, 2022

Utilising more than 60 AWS services, the Calabrio ONE WFO suite brings the cloud advantages of performance, security, agility, scalability, reliability, and ease of use to organisations in South Africa from start-ups to enterprises & Business Process Outsourcers (BPOs). Five reasons why Calabrio ONE and the cloud matter.

Cloud contact 59

Cloud contact Banking Business Process Outsourcing Employee engagement 59

TeleDirect

JULY 22, 2019

From effortless business growth to streamlined customer service, an expertly outsourced call center is the ideal tool to boost productivity. This process has made us better!”. Sometimes, it takes an outsourced call center to realize full business potential. In online banking, customer service is everything.

Call Center 48

Call Center outsourcing Customer Service Business Process Outsourcing 48

CSM Magazine

JUNE 23, 2020

Gary Williams, Director of Sales and Consultancy at Spitch , investigates. As well as changing the face of the consumer market, voice recognition can also have huge benefits for businesses. For example, a call centre that works closely with banks will need a solution that is able to provide a high level of security.

Technology 52

Technology Business Process Outsourcing Banking Consulting 52

NobelBiz

JULY 25, 2023

According to CMSWIRE – “ Call center analytics can help companies make the changes needed to be successful, respond to customers’ needs, improve customer satisfaction, and grow sales”. Keyword Spotting: Identifies recurrent words or phrases that might indicate common issues, product mentions, or potential sales opportunities.

Analytics 98

Analytics Call Center Scripts Contact center software 98

CSM Magazine

MARCH 19, 2020

A multi-national bank that provides people, companies and institutional investors with a wide range of financial products is enabling business continuity by empowering 15,000 agents to work from home. Natalie Keightley is Solutions Sales Director at Avaya. One of the largest pharmacy healthcare providers in the U.S.

Healthcare 59

Healthcare Government Education contact center workforce 59

TeleDirect

JULY 1, 2021

TeleDirect , a premier business process outsourcing (BPO) provider of call center platforms and other critical client communication tools, offers expertly outsourced inbound call centers and outbound call centers. Sales support & lead qualification. Crisis communications and client communication.

Call Center 62

Call Center Upselling Healthcare outsourcing 62

Global Response

NOVEMBER 21, 2023

Save money and increase sales with a brand-obsessed, people-first team that delivers a high-touch, superior customer experience, every time. As a result, a bank that had an NPS score of 50 might be doing poorly compared to competitors, while a Healthcare organization with the same score could be a leading organization in its field.

Benchmark 62

Benchmark Surveys Healthcare outsourcing 62

Callminer

FEBRUARY 21, 2018

Janeen Ansell is the Operations Manager at TeleDirect , a leader in business process outsourcing (BPO) with a multi-tier menu of solutions for a variety of commerce requirements. Michael Replogle is a tenured call center operations and outsourcing executive at CustomerServ with over 30 years of experience. Janeen Ansell.

call center software 210

call center software Call Center Contact Center Analytics 210

NobelBiz

APRIL 18, 2021

Types of Software Service Providers Depending on the industry and the business model of the call center, this might require several different contracts for: Call center software platform: this is the actual software that your agents will use and it is the central piece of the entire software architecture of a call center. NobelBiz Inc.

Call Center 52

Call Center call center software Contact Center APIs 52

Vistio

JULY 11, 2022

And for about six and a half years I was on the BPO or Business Process Outsourcing team with a particular focus on customer contact and really enjoyed that outside of Boston and went to Stream Global Services for a short time. I think I won’t name names, but a bank, a well known bank.

Technology 52

Technology Self service Contact Center Analytics 52