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Today’s Leading Businesses Are Already Building Tomorrow’s Leading Workforces – Business Process Outsourcing Companies Can Do the Heavy Lifting

Anexa BPO

Between business shutdowns, work from home (WFH) pivots, the surge of a digital economy and the implementation of pandemic health guidelines – which in and of itself has remained a moving target – businesses scrambled to keep their footing. There are universal lessons to be taken away from the nimble response of the banking sector.

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Case Study | Boosting sales and conversions through smart voice listening

Merchants

Serving over 16 million clients worldwide, the Royal Bank of Canada is one of the country’s largest financial services companies, and among the largest banks in the world. The post Case Study | Boosting sales and conversions through smart voice listening appeared first on Business Process Outsourcing Services | Merchants CX SA.

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What Are BPO Call Centers and What Do They Do?

JustCall

Your business can go from good to great with the help of new and modern ways to manage operations. Business process outsourcing (BPO), which grew out of BPM, can make this kind of change possible if it is done carefully and with a good vendor. . Best Guidelines on Outsourcing for Call Centers. What is A BPO? .

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Top 3 Financial Call Center Best Practices

TeleDirect

If you have any questions or want our personalized help with your business, get in touch with our team any time. It doesn’t matter if you’re a financial adviser or investment manager, run a bank or credit union, or in the private equity and venture capital business. Financial Industry Best Practices for Customer Service.

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Calabrio Paves the Way for South Africa’s Cloud Contact Centre WFO Journey Alongside AWS Cape Town Launch

CSM Magazine

Utilising more than 60 AWS services, the Calabrio ONE WFO suite brings the cloud advantages of performance, security, agility, scalability, reliability, and ease of use to organisations in South Africa from start-ups to enterprises & Business Process Outsourcers (BPOs). Five reasons why Calabrio ONE and the cloud matter.

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A Closer Look into Business Resilience vs. Business Continuity

Select VoiceCom Blog

According to the Boston Consulting Group , resilient businesses gain a competitive advantage during crises because they cushion the impact of the major event, as well as recover and adapt quickly. The clearest example of business resilience is what occurred during the global health crisis brought about by the COVID-19 virus.

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Why Adopting Speech Recognition Technology in Your Call Centre Is Easier Than You Think

CSM Magazine

Gary Williams, Director of Sales and Consultancy at Spitch , investigates. As well as changing the face of the consumer market, voice recognition can also have huge benefits for businesses. For example, a call centre that works closely with banks will need a solution that is able to provide a high level of security.