Mindtouch
FEBRUARY 20, 2018
The key to targeted, engaging product documentation is relevance. What follows is a step-by-step guide on how to build a content structure that drives results for both presale and post-sale self-service support experiences. Are you a business-to-customer (B2C) or business-to-business (B2B) company? Occupation.
TeamSupport
JUNE 3, 2020
Other signs include no software integrations (which creates duplicate work), software built for B2C (business-to-consumer) when they are B2B, and no set standards for responding to customers based on issue severity. Read over all documentation closely and understand the full scope of switching to your new solution.
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Mindtouch
AUGUST 27, 2018
Driving Engagement with Self-Service Support Content. According to the same report from Marketo, 74% of B2B consumers and 56% of B2C consumers think it is important to have their profile data integrated across all touchpoints. As you’ll notice in the strategies below, web self-service content can help fuel these efforts.
Nicereply
JULY 14, 2020
It won’t be easy: 54% of B2B support teams have seen increased volume during the pandemic, along with 45% of B2C organizations. Review your volume to gain insights on where to improve your documentation and onboarding experience. Instead of pushing them to work harder, try encouraging them to work smarter.
Mindtouch
JUNE 26, 2018
RichRelevance recently welcomed RichRelevance Xen AI to the fold, the “next generation of open and explainable AI” that will help deliver more personalized experiences for B2C and B2B retailers, primarily. RichRelevance. More personalization? Yes, please. It’s an exciting and complex technology that likely follows years of development.
aircall
JUNE 2, 2021
When you meet face-to-face, you can also securely share sensitive documents and information. Most customer service teams today never meet the people they’re serving face-to-face. Top features include screen sharing (for presentations) and on-screen collaboration (for documents). However, with a total of 293.6
aircall
JUNE 9, 2021
This is because customers can effortlessly refer back to previous messages, send documents and images, and they don’t need to dedicate a part of their day to waiting to speak to a customer support agent. Self-Service. 67% of customers would choose the latter because self-service is an efficient way to resolve issues.
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