article thumbnail

4 Tips to Improve Customer Service in Travel and Tourism

Working Solutions

According to Zendesk, 42% of B2C consumers will make more purchases from a business after receiving a “good customer service experience.” Forrester has spent years documenting the correlation between a company’s revenue growth and the quality of the customer […]

B2C 97
article thumbnail

White Papers and Business Plan: The Main Differences

CSM Magazine

When owners of companies think about documentation, they sometimes choose between white papers and business plans. A white paper is a document that consists of information about a product or service. These documents are more geared toward tech-savvy customers. Key elements of this document are the next: Resume or brief.

B2B 52
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

Formal vs. Casual: Which Style Is Best for Customer Service?

Quiq

Business-to-consumer (B2C) conversations succeed when shoppers connect with entities that address their unmet needs and make things easier or more enjoyable. Adopting a casual style for most B2C interactions works well because it allows agents to come across as highly relatable and well positioned to understand individual situations.

B2C 52
article thumbnail

Looking for an Inbound Call Center Outsourcing Partner? Keep These Tips in Your Glovebox

Quality Contact Solutions

Customer Profile – Provide documentation on the profile of your customer base. Since you may be meeting with several potential inbound call center outsourcing partners, make it easier on yourself and thoroughly document all requirements. You don’t have to start from scratch or figure it out on your own. Why do they call?

article thumbnail

Formal vs. Casual: Which Style Is Best for Customer Service?

Quiq

Business-to-consumer (B2C) conversations succeed when shoppers connect with entities that address their unmet needs and make things easier or more enjoyable. Adopting a casual style for most B2C interactions works well because it allows agents to come across as highly relatable and well positioned to understand individual situations.

B2C 52
article thumbnail

Contact Center CX: Next Issue Avoidance

CX Accelerator

There is a bit of a difference between B2B and B2C and even eCommerce on this, but we all have so much to learn from each other! We document difficult cases, start to finish and conclude with what could/should have been done to prevent or avoid the issue all together. Nate Brown Love this challenge @brittanynaylor!

article thumbnail

How to increase net revenue retention with Customer Success qualified leads (CSQLs) and strategic operations

ChurnZero

Q: Is there a difference in CSQL growth with B2B and B2C customers? There’s starting to be this sense of maybe we need Customer Success for B2C. My p ersonal professional opi nion is that most B2C companies don’t actually require much in the way of Customer Success unless they’re B2B2C.

B2C 97