TeamSupport

JUNE 3, 2020

Companies want you to switch, but when it comes to B2B (business-to-business) customer support software, how do you know when it’s a good idea? To get started, here is a list of questions to ask yourself so you can better understand if you need to make a change with your support software.

B2B 64

B2B Customer Support B2C Self service 64

Mindtouch

AUGUST 27, 2018

A good amount of customer support interactions begin with the three simple words: I don’t know. And when customers don’t know how to resolve an issue, they tend to initiate some kind of support interaction. According to Marketo , two out of three B2B consumers engage a company primarily to request service or support.

Self service 48

Self service B2C B2B Multi-channel support 48

aircall

JUNE 9, 2021

However, with many customer support channels available, choosing the right one(s) can be complicated. In this article, we’ll go through everything you need to know to select the best multichannel mix for your customers’ needs, including: 1. The top customer support channels available today.

Customer Service 62

Customer Service Multichannel Self service Customer Support 62

Nicereply

JULY 14, 2020

Now is the time to hone your customer focus and work to delight the people that come in contact with you. It won’t be easy: 54% of B2B support teams have seen increased volume during the pandemic, along with 45% of B2C organizations. Instead of pushing them to work harder, try encouraging them to work smarter.

B2C 52

B2C Self service B2B Customer Support 52

JustCall

APRIL 5, 2023

The need for customer success management is fairly new and fast becoming pertinent. With an increasing number of B2B and B2C companies switching to subscription-based models, businesses are facing new challenges. Traditional customer support models will not cut it. out of 5 stars.

Management 52

Management CRM Analytics Customer retention 52

aircall

JUNE 2, 2021

When you meet face-to-face, you can also securely share sensitive documents and information. Most customer service teams today never meet the people they’re serving face-to-face. Top features include screen sharing (for presentations) and on-screen collaboration (for documents). However, with a total of 293.6

Personalization 62

Personalization Customer Service B2B Self service 62

ProProfs Blog

OCTOBER 13, 2020

She reaches out to the bank and asks them if she could receive her bank statements and other related documents to the new address. 77% of customers end up using a self-service support portal to get a solution to their problem faster.”. Learn: How to Reduce Customer Service Response Time. Tweet this.

Banking 148

Banking Interactive Voice Response Chatbots Metrics 148