B2C Customer Support Document Personalization 
aircall
JUNE 2, 2021
When you meet face-to-face, you can also securely share sensitive documents and information. Most customer service teams today never meet the people they’re serving face-to-face. This way, any representative who deals with them can quickly access this information and personalize the conversation accordingly. . Video Call.
TeamSupport
JUNE 3, 2020
Companies want you to switch, but when it comes to B2B (business-to-business) customer support software, how do you know when it’s a good idea? To get started, here is a list of questions to ask yourself so you can better understand if you need to make a change with your support software.
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Quiq
JANUARY 18, 2021
Business-to-consumer (B2C) conversations succeed when shoppers connect with entities that address their unmet needs and make things easier or more enjoyable. Adopting a casual style for most B2C interactions works well because it allows agents to come across as highly relatable and well positioned to understand individual situations.
Quiq
JANUARY 18, 2021
Business-to-consumer (B2C) conversations succeed when shoppers connect with entities that address their unmet needs and make things easier or more enjoyable. Adopting a casual style for most B2C interactions works well because it allows agents to come across as highly relatable and well positioned to understand individual situations.
Nicereply
JULY 13, 2021
For this article, I spoke with six customer support and success leaders from various industries with different product offerings so they can share techniques you can use to make your team successful. Marc Bindlechner is the Director of Customer Service at Koala. Regis Eloi is the former Director of Customer Support at Salsify.
Nicereply
MAY 14, 2019
Communities of fantasy – members engage in creating new environments, personalities or stories, like creating fantasy sports teams. Brand communities will look different depending on whether they are B2B or B2C communities. Building professional relationships and industry learning are often the focus of B2B communities.
aircall
JUNE 9, 2021
However, with many customer support channels available, choosing the right one(s) can be complicated. In this article, we’ll go through everything you need to know to select the best multichannel mix for your customers’ needs, including: 1. The top customer support channels available today.
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