JustCall

NOVEMBER 25, 2022

Voice analytics tools can assist call center agents in recognizing when clients are angry or stressed so they can respond in the moment or better after knowing the fact. Such software for contact centers sometimes comes with a preloaded function for speech analytics, or it can be integrated with it. NICE CXone.

Analytics 52

Analytics Cloud contact Coaching Telecommunications 52

ViiBE Blog

AUGUST 11, 2021

The best contact center software for your needs. Call Center , CRM , Customer experience. Contact centers vary widely to suit the needs of a wide range of businesses. A customer-facing company and business-to-business (B2B) sales will have different needs from a contact center.

Contact center software 52

Contact center software Contact Center CRM contact center solutions 52

Babelforce

JUNE 3, 2021

How to upsell effectively 7 steps to effective upselling Your free guide to contact center automation. You see this when: A software company convinces existing customers to upgrade their plan. How to upsell effectively in a contact center. When it comes to IVR, all contact centers walk a fine line.

Upselling 52

Upselling Interactive Voice Response Outbound sales Contact Center 52

Noble Systems

AUGUST 27, 2020

However, telemarketing call centers actually support a much broader range of services, helping to build relationships, provide customer service and gather date – which can eventually lead to a closing a more complex sale. Their audiences can be either business-to-consumer (b2c) or business-to-business (b2b).

Telemarketing 53

Telemarketing Call Center Gamification Contact center software 53

Fonolo

AUGUST 15, 2017

Whitepaper: The Contact Center Playbook for Improving Customer Satisfaction. In this handy playbook, contact center leaders will learn the ins and outs of improving customer satisfaction. We’ll have news regarding AppConnect very shortly, as well as some other cooperative efforts with Talkdesk. Exciting times ahead!

B2B 52

B2B Call Center Benchmark Contact Center 52

Talkdesk

FEBRUARY 4, 2020

Regardless of industry or sales model (B2B, B2C), business has been forever changed by the customer’s insistence on technology excellence. The company used different contact center software in four different locations. This is especially true for customer service, which today has many different flavors.

B2C 52

B2C Contact center software Healthcare Call Center 52

VocalCom

NOVEMBER 13, 2017

According to BtoB Magazine, 59% of B2B marketers claim that email is their most effective channel for generating revenue. To deliver the very best in customer service, learn about Vocalcom, a global leader in cloud-based contact center software solutions and premium omnichannel customer interaction platform for great customer experiences.

Marketing 48

Marketing Contact center software Upselling B2B 48

VocalCom

NOVEMBER 13, 2017

According to BtoB Magazine, 59% of B2B marketers claim that email is their most effective channel for generating revenue. To deliver the very best in customer service, learn about Vocalcom, a global leader in cloud-based contact center software solutions and premium omnichannel customer interaction platform for great customer experiences.

Marketing 48

Marketing Contact center software Upselling B2B 48

Hodusoft

SEPTEMBER 6, 2023

That’s why businesses must use sophisticated technology tools such as outgoing contact center software to generate high-quality leads. At HoduSoft, we have helped all types and sizes of businesses do just that by equipping them with our HoduCC call center software.

Call Center 96

Call Center call center software Scripts Best practices 96

SharpenCX

JANUARY 7, 2020

Your contact center platform holds the record of hundreds of customer interactions. Use colors like red, yellow, and green to show where you stand with your most important metrics.That way you, your ops leaders, and your agents have quick visual cues to gain insights on what’s happening in the contact center.

Call Center 52

Call Center Customer Experience Self service Contact Center 52

NobelBiz

SEPTEMBER 5, 2023

In both inbound and outbound contact center operations, the connection rate is the vital pulse that fuels performance. Christian Montes, Executive Vice President Client Operations @NobelBiz Factors Affecting Connection Rate Several factors impact the connection rate in contact centers.

Contact Center 59

Contact Center Telemarketing Telecommunications Call Center 59

aircall

FEBRUARY 22, 2021

For example, B2B sales strategy planning can help you ensure long-term revenue by acquiring and retaining customers on a consistent basis. Interactive Voice Response (IVR) or knowledge bases, which give customers a range of self-service options to increase call center efficiency and customer satisfaction.

Sales 62

Sales call center software Interactive Voice Response Call Center 62

ShepHyken

JANUARY 3, 2020

A leaderboard is the easiest way of promoting a little extra competition in your contact center. Tom Paton loves to educate customers on improving information systems and broader business processes in the B2B space. He’s passionate about delivering better customer contact, in both inbound and outbound environments.

Gamification 194

Gamification Morale Contact center software B2B 194

NobelBiz

MAY 22, 2022

The 2020 pandemic started a cascade of unforeseen changes and transformations that radically changed the contact center world. As a response to the pandemic lockdowns, call center businesses rushed to move their operations to the cloud and implement work-from-home systems ASAP. Let’s meet the experts!

call center workforce 52

call center workforce Call Center Management Gamification 52

NobelBiz

SEPTEMBER 30, 2020

This is especially true for people working in contact centers. The classical brick-and-mortar contact center – with cubicles and server walls – is being challenged by a more swift and nimble business model: the virtual call center. 2020 shifted the perspectives of many, if not all, industries across the globe.

virtual call center 52

virtual call center Call Center Contact Center voip 52