ShepHyken

JANUARY 3, 2020

This week we feature an article by Tom Paton who writes about how customer service teams are using gamification as a way to improve performance and retention. More and more customer service teams are using gamification as a means of improving their team performance and staff retention. What is gamification?

Gamification 194

Gamification Morale Contact center software B2B 194

NobelBiz

JUNE 5, 2023

An outbound lead generation call center can deliver personalized experiences by treating every interaction as an opportunity to understand and meet the unique needs of each prospect. Using the Right Contact Center Technology Technology plays a vital role in lead generation. Running a contact center can get expensive.

Call Center 52

Call Center Scripts CRM Contact Center 52

Noble Systems

AUGUST 27, 2020

However, telemarketing call centers actually support a much broader range of services, helping to build relationships, provide customer service and gather date – which can eventually lead to a closing a more complex sale. Their audiences can be either business-to-consumer (b2c) or business-to-business (b2b).

Telemarketing 53

Telemarketing Call Center Gamification Contact center software 53

NobelBiz

MAY 22, 2022

The 2020 pandemic started a cascade of unforeseen changes and transformations that radically changed the contact center world. As a response to the pandemic lockdowns, call center businesses rushed to move their operations to the cloud and implement work-from-home systems ASAP. Let’s meet the experts!

call center workforce 52

call center workforce Call Center Management Gamification 52