Playvox
FEBRUARY 17, 2020
Agents who work from home present different benefits and challenges for call centers. Remote agents can miss out on this opportunity and experience. Workers who are physically in the call center have the opportunity to learn from walking around the center or listening in on a neighbor.
The Call Center School
MAY 28, 2020
It’s the present. With more at-home agents today, your service teams need training now more than ever. That’s why The Call Center School has created its first e-book, “ Agents at Home: How to Start Your Online Training Program.”. Remote work isn’t the future.
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COPC
MARCH 23, 2020
What sort of an environment do Work-At-Home agents need? It is very important to ensure that the home environment for the agents is conducive to working long shifts. The obvious benefits of Work-At-Home agents are based around flexibility and business continuity. At COPC Inc. What about Latin America?
Call Design
MAY 28, 2019
You can take a subset of agent and create preference-based schedules as a base, then building rules-based schedules on top to make sure all your requirements are covered. Dynamic Scheduling – For flex agents or work-at-home agents, could you increase your options for schedule flexibility?
Call Design
MAY 28, 2019
You can take a subset of agent and create preference-based schedules as a base, then building rules-based schedules on top to make sure all your requirements are covered. Dynamic Scheduling – For flex agents or work-at-home agents, could you increase your options for schedule flexibility?
CSM Magazine
JANUARY 27, 2021
These full-marks ratings for Calabrio ranged from training and ongoing service and support, to product effectiveness, such as the ability to support at-home agents and remote supervisors, to product features satisfaction, including supervisor interface and user experience. Calabrio’s scores led each of these categories.
Taylor Reach Group
NOVEMBER 30, 2018
If properly executed and dependent on your company or industry, staffing remote agents or WAHA (work at home agents) can assist with optimizing your workforce in terms of performance and schedules while improving performance, adherence to forecasts and employee satisfaction. Not sharing ideas concepts and results with Marketing.
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