Totango

AUGUST 25, 2022

In this article, we’ll offer some tips for a winning customer engagement SaaS strategy. It increases customer satisfaction and loyalty, driving higher subscription renewal rates, reduced churn, and more sales from upsells and referrals. Extend upsell offers or referral incentives to customers with high satisfaction ratings.

SaaS 96

SaaS Upselling Metrics Journey mapping 96

Totango

FEBRUARY 10, 2021

Set success goals for each stage of your customer journey map. Set Success Goals for Each Stage of Your Customer Journey Map. A great way to do this is to create a customer journey map. One is to survey customers occasionally about how likely they are to promote you to a friend or colleague.

Customer retention 84

Customer retention Journey mapping Benchmark SaaS 84

Nicereply

FEBRUARY 2, 2024

This article examines what customer success is and why it’s important, and shares valuable tips to build a customer success strategy. A Salesforce survey found that 94% of customers are more likely to purchase again because of positive customer service. What is Customer Success?

Education 59

Education Accountability Customer retention Journey mapping 59

Totango

SEPTEMBER 17, 2021

A January 2021 survey by the Technology and Services Industry Association (TSIA) found that 55% of technology providers now use freemium offers. Creates Upsell Opportunities. A free version of your product gives your sales team an opportunity to extend an upsell offer. What Are the Pros of a Freemium SaaS Model? Try it free.

SaaS 74

SaaS Best practices Upselling Journey mapping 74

Totango

MARCH 26, 2021

If you search Google, you’re likely to find every other article giving a slightly different opinion. In this article, we’ll paint a full picture that incorporates the latest technology and provides actionable advice for optimizing each stage of the customer lifecycle. Resources: The Customer Journey Map: An Ultimate Guide.

SaaS 66

SaaS Best practices Upselling Education 66

Totango

MARCH 4, 2022

In this article, we’ll take a look at the relationship between these two important ingredients for a successful SaaS business model. On the other hand, customers with a high NPS score may receive an automated upsell invitation as part of their renewal offer. B2B Customer Success vs. B2B Customer Service.

B2B 91

B2B Customer Service Interactive Voice Response B2C 91

JustCall

MAY 14, 2020

Keeping the COVID crunch in mind, dedicate articles to how your product or service can help remote customer service teams. Thus tracing the journey map helps your agents to improve and provide a better experience. ’ 86% of senior-level marketers believe that a customer journey map is crucial, a study says.

Customer retention 52

Customer retention Journey mapping Education Feedback 52

JustCall

MAY 14, 2020

Keeping the COVID crunch in mind, dedicate articles to how your product or service can help remote customer service teams. Thus tracing the journey map helps your agents to improve and provide a better experience. ’ 86% of senior-level marketers believe that a customer journey map is crucial, a study says.

Customer retention 52

Customer retention Journey mapping Education Feedback 52

Lumoa

FEBRUARY 9, 2023

upselling to the most loyal customers) Process changes (e.g. If you’re hungry for knowledge, check also: This article by Blake Morgan on the difference between Brand and Customer Experience, “ Brand Or Customer Experience: Who Leads, Who Follows?

Customer Experience 178

Customer Experience B2C Journey mapping B2B 178

Lumoa

MARCH 12, 2023

In This Article: What is a customer experience platform? Real-time insights into customer preferences and trends makes it easier to identify opportunities for cross-selling, upselling, and personalized promotions. Streamlined customer journey mapping. Listening to the voice of the customer sounds appealing in theory.

Customer Experience 83

Customer Experience Journey mapping Analytics Consulting 83

Totango

AUGUST 11, 2022

In this article, we’ll show you how to build client relationships digitally with your SaaS customers. Digital interactions that inform SaaS client relationships span the range of the customer journey , from pre-purchase marketing engagements to onboarding to subscription renewals, upsells and brand advocacy. Upsell purchases.

SaaS 105

SaaS Journey mapping B2B Feedback 105

Totango

NOVEMBER 3, 2021

However, the value of NPS surveys depends on how you go about conducting them as well as what you do with the data you collect. Here we’ll cover some best practices for getting the most out of your NPS surveys. In the process, we’ll look at how technology can help you optimize the results you get from using NPS surveys.

Best practices 96

Best practices Surveys Upselling Journey mapping 96

Totango

NOVEMBER 3, 2021

However, the value of NPS surveys depends on how you go about conducting them as well as what you do with the data you collect. Here we’ll cover some best practices for getting the most out of your NPS surveys. In the process, we’ll look at how technology can help you optimize the results you get from using NPS surveys.

Best practices 95

Best practices Surveys Upselling Journey mapping 95

Totango

NOVEMBER 3, 2021

However, the value of NPS surveys depends on how you go about conducting them as well as what you do with the data you collect. Here we’ll cover some best practices for getting the most out of your NPS surveys. In the process, we’ll look at how technology can help you optimize the results you get from using NPS surveys.

Best practices 93

Best practices Surveys Upselling Journey mapping 93

Totango

MAY 6, 2022

Customer satisfaction : What kind of feedback are customers giving through metrics such as NPS and CSAT survey scores? You should consider pursuing value-adding engagements, such as offering upsells or inviting referrals. These include: Creating a customer journey map as a framework for managing customer health.

Best practices 116

Best practices Metrics Upselling Journey mapping 116

CustomerSuccessBox

DECEMBER 24, 2021

An article published in Harvard Business Review states that “the most important interactions [with a customer] are ‘moments of truth,’ those few points of contact that hold the greatest potential to delight — or alienate — an organization’s customers.”. Consider surveying your customers at significant points in your interaction with them.

Journey mapping 52

Journey mapping Chief Customer Officer Upselling Customer retention 52

Lumoa

MARCH 20, 2018

upselling to the most loyal customers) Process changes (e.g. If you're hungry for knowledge, check also: This article by Blake Morgan on the difference between Brand and Customer Experience, " Brand Or Customer Experience: Who Leads, Who Follows? " That's a very typical design of a CSAT survey. by David Cooperstein C.

Customer Experience 114

Customer Experience B2C Journey mapping B2B 114

Totango

MARCH 2, 2021

How-to blogs, articles, and videos addressing your market’s pain points. Sending surveys to elicit feedback and remind customers of the value they’ve been receiving from your product. Extending customized cross-sell and upsell offers to customers based on their purchase and usage history and needs. Expansion and Growth.

Upselling 63

Upselling SaaS Brand ambassadors Sales 63

Lumoa

MARCH 20, 2018

upselling to the most loyal customers) Process changes (e.g. If you're hungry for knowledge, check also: This article by Blake Morgan on the difference between Brand and Customer Experience, " Brand Or Customer Experience: Who Leads, Who Follows? " That's a very typical design of a CSAT survey. by David Cooperstein C.

Customer Experience 64

Customer Experience Journey mapping B2C B2B 64

ClearAction

NOVEMBER 16, 2023

A) Customer Participation Today Survey fatigue and response rates are ongoing challenges, as customers are almost constantly asked to give feedback for both business and personal purchases and interactions. On the positive side, managers are typically engaged in closing the loop with dissatisfied survey participants.

B2B 62

B2B Feedback B2C Enterprise 62

SmartKarrot

OCTOBER 12, 2022

This could be a video showing a product in action, a link to a help article, or a list of frequently asked questions. Account managers do this by cross-selling or upselling more products to existing customers. Do not let your salespeople pressure current customers with upsells and cross-sells. Only sell if it makes sense.

B2B 10

B2B Accountability Brand ambassadors Customer advocacy 10

SmartKarrot

JUNE 10, 2020

You’ll also need to conduct periodic customer success surveys along the way to determine new tastes and trends since their preferences are vital in understanding where your product would fit into their equation. . Create a Customer Success Journey Map . Establish your Metrics .

Best practices 10

Best practices Journey mapping SaaS Metrics 10