CSM Magazine

MARCH 20, 2024

This distinctive model, coupled with a leadership team that boasts over five decades of customer support outsourcing experience with Fortune 500 behemoths in the Philippines—including titans such as Microsoft, American Express, Allstate, United Healthcare, and T-Mobile—positions it uniquely.

outsourcing 52

outsourcing Customer Support Customer Experience Business Process Outsourcing 52

CSM Magazine

SEPTEMBER 29, 2022

KM 2 Solutions provides these services to clients in financial services, multi-unit healthcare, insurance services, travel & hospitality, eCommerce, technology & telecommunications, home services, and other sectors.

Business Process Outsourcing 59

Business Process Outsourcing outsourcing Telecommunications Technical Support 59

Spearline

MAY 25, 2021

GCF Business Development Manager, Luke Genoyer, and Technical Support Lead, Alain Rodriguez, recently spoke with our team on the Spearline Podcast. As their customer portfolio continued to quickly expand, GCF was created in 2007 as a distinctive brand dedicated to providing international toll-free and local numbers.

Telecommunications 98

Telecommunications Technical Support Healthcare Analytics 98

Quality Contact Solutions

JULY 19, 2018

Here are a few examples of current B2B outbound, inbound and multi-channel call center client programs: Healthcare Industry Case Study. QCS has 70+ employees working on behalf of this client on a daily basis, including outbound sales, inbound sales, inbound customer service and inbound technical support. Request a Price Quote.

Telemarketing 63

Telemarketing Inbound sales Outbound sales outsourcing 63

TechSee

AUGUST 14, 2018

These systems are relevant for many verticals including healthcare, finance, weather prediction, call and chat centers, desktop apps, info kiosks and more. . Take, for example, one of the more complex issues handled in contact centers – technical support.

Contact Center 95

Contact Center Average Handle Time Scripts First call resolution 95

JustCall

JANUARY 18, 2023

This article tells you everything you need to know about business process outsourcing, including what kinds of processes and functions BPO vendors support, the industry’s current state and future outlook, and so on. Healthcare. Technical support. What Services Do BPO Support? . Pharmaceuticals. Automobiles.

Call Center 52

Call Center Business Process Outsourcing outsourcing Telemarketing 52

Global Response

FEBRUARY 13, 2022

In this article, we’ll break down exactly what a BPO call center does, some of the pros and cons of BPO call centers, the difference between BPO and KPO, and, finally, how to choose the right BPO call center for your business. Do I need a BPO call center? How could one solution work for so many different companies?

Call Center 62

Call Center outsourcing Business Process Outsourcing Telemarketing 62