LiveVox

SEPTEMBER 29, 2023

The era of digital-first healthcare trends has arrived, bringing with it a wave of transformation that’s poised to revolutionize patient engagement. In this article, we’ll explore seven digital-first healthcare trends that are reshaping patient interactions, enhancing care, and fostering lasting relationships.

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Healthcare 72

Quality Contact Solutions

JUNE 1, 2022

We are excited to share that Quality Contact Solutions has been named a Top 10 Healthcare BPO for 2022 by Healthcare Business Review , a trusted source by healthcare leaders for information on managing healthcare business and operations. Read the full article. Learn more about our healthcare BPO solutions.

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Healthcare Telemarketing Business Process Outsourcing outsourcing 98

Uniphore

JANUARY 21, 2022

These are just a few of the patient service challenges healthcare leaders are grappling with today. How can healthcare CX providers ensure that members consistently receive positive, high-quality service while meeting strict compliance and privacy requirements? Healthcare consumers are overwhelmed and frustrated.

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Healthcare Virtual Agent Interactive Voice Response Self service 98

Help Scout

FEBRUARY 22, 2024

Learn about the role of AI for healthcare and what it means for patient care, diagnostics, and administrative tasks and how best to implement it. Read the full article

Healthcare 44

Healthcare 44

Integrity Solutions

NOVEMBER 13, 2020

The important skills that contribute to sales success are constant, regardless of disruptive external events, but they’ll need to be sharpened and tailored to the changing healthcare environment. Healthcare sales has gone through a number of rocky transitions and disruptions over the past decade. Sales managers are key to that.

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Healthcare Sales Coaching Customer centricity 116

ShepHyken

APRIL 8, 2019

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Easy access, personalization and a consistent experience are just a few ideas shared in this short, but powerful article.

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Customer Service Government Entertainment Healthcare 252

JustCall

AUGUST 8, 2023

Healthcare is not far behind. In an industry that runs primarily on the manual skill of doctors, nurses, and other healthcare workers, AI technology has integrated seamlessly into crucial procedures to ensure scaling and optimization. In healthcare as well, virtual assistants and AI bots have impacted patients and caregivers alike.

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Healthcare Chatbots Self service Consulting 52

AWS Machine Learning

AUGUST 1, 2023

In today’s rapidly evolving healthcare landscape, doctors are faced with vast amounts of clinical data from various sources, such as caregiver notes, electronic health records, and imaging reports. In a healthcare setting, this would mean giving the model some data including phrases and terminology pertaining specifically to patient care.

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Healthcare APIs Scripts Engineering 79

ShepHyken

NOVEMBER 16, 2020

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. This article sets out to right the situation by sharing five steps to help restore a customer’s faith in the support center.

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Help Scout

JULY 1, 2021

Take healthcare, for example: Outside of differing cultural norms, there are also laws pertaining to things like storing information or interacting with customers. For those working support jobs in healthcare, it can be an especially difficult landscape to navigate. Why customer service is important in the healthcare industry.

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Healthcare Customer Service Feedback Surveys 104

TeleDirect

APRIL 6, 2023

Learn how to provide great customer service in hospitals and healthcare with our guide. Discover the importance of great customer service and how it can improve healthcare outcomes. Whether you are a doctor, nurse, pharmacist, or administrator, healthcare workers know that clear, empathetic communication is crucial.

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Healthcare Customer Service outsourcing Call Center 62

ShepHyken

MAY 4, 2020

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: This is an important article. While much of this is a reminder, step two in this process made me want to include the article.

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Customer Service B2C B2B Contact Center 238

Quality Contact Solutions

MAY 13, 2021

The pandemic undoubtedly disrupted the healthcare sector as it did for most industries. Business needed to go on, and outbound telemarketing services for the healthcare industry helped facilitate just that…. Sales organizations that work with the healthcare industry can benefit from outbound telemarketing services in several ways.

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Telemarketing Healthcare outsourcing Upselling 92

CSM Magazine

MAY 15, 2023

Customer experience (CX) in healthcare is how patients perceive their interactions with healthcare providers. Healthcare is one of the fastest-growing industries. This blog discusses six ways to improve customer experience in healthcare. Providing the best medical experience is a challenge for all healthcare providers.

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Healthcare Customer Experience Chatbots Consulting 52

ConvergeOne

JULY 26, 2022

This article originally appeared in VentureBeat. Much of the development and improvements we’ve seen in the healthcare industry today as compared to 20, 10, or even five years ago, have been a direct result of technological innovation. What do I as a physician or healthcare organization get from applying AI in my practice or hospital?

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Healthcare Government Technology Chatbots 87

Jon Arnold

MAY 6, 2022

Occasionally I write spotlight articles with emphasis on a particular vertical or emerging technology. Based on some current research in the healthcare sector, some interesting trends have come to light, especially around deploying newer, AI-driven applications, both for communications and collaboration.

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Healthcare Technology 59

Uniphore

JANUARY 21, 2022

Conversational AI and automation are rapidly modernizing today’s healthcare consumer experience. Healthcare service providers that have implemented these solutions are seeing significant returns on their investments with major improvements across all key metrics, including Medicare CMS and net promoter scores (NPS). out of 100.

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Healthcare Call flow Average Handle Time First call resolution 59

CSM Magazine

DECEMBER 1, 2022

Healthcare customer care differs from traditional customer service (for industries such as insurance, banking, and utilities) but they share certain fundamental elements: Both are designed to enhance the customer experience by providing support when needed, with the goal of deepening loyalty. Proactive outreach. Product recall support.

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Healthcare Customer Care CRM Interactive Voice Response 52

JustCall

DECEMBER 13, 2022

Healthcare is one industry that has transformed the most in the past few years. Although the industry was a reluctant adapter for change, circumstances during and post the COVID-19 pandemic have made it imperative for healthcare to embrace the modern world. The answer: by adopting an advanced and efficient phone system.

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voip Healthcare Transportation CRM 52

Uniphore

JANUARY 21, 2022

Few industries are as closely regulated as healthcare. healthcare costs. healthcare costs. However, compliance isn’t the only factor driving healthcare business decisions today. Healthcare CX, it seems, is as complicated and convoluted as healthcare compliance. Healthcare is no exception.

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Healthcare Analytics Personalization Biotechnology 59

Certified Languages International

AUGUST 10, 2020

While change can cause uncertainty, it can also be a time ripe for rethinking how we can innovate language services in healthcare. Healthcare has certainly had to pivot to address the millions of layoffs, cutbacks, and furloughs suffered at the hand of the coronavirus. hospitals and health systems lost an estimated $202.6

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Healthcare Call Center Customer Care Technology 93

ShepHyken

MARCH 16, 2021

Customer Service Lessons From the Disney of Healthcare. Top Takeaways: Some businesses such as a healthcare practice or provider, do not have a product that the customer touches. We’ll provide you with educational materials on your condition, including articles written by Dr. Baum. Shep Hyken interviews Neil H.

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Healthcare Wait times Education Customer Service 201

ProProfs Blog

APRIL 8, 2019

These numbers show how important it is to have a responsive website for a healthcare business. Now, along with creating and maintaining a website for your healthcare business, it is also important to reach out to your customers and provide instant resolution to their queries. Around 1 in 20 searches on Google are health-related topics.

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Healthcare Customer Service Customer Support Consulting 74

Nuance

NOVEMBER 11, 2019

This article was first published on November 1, 2019, by Health Data Management. Throughout this series, I wrote how critical access and rural hospitals face the same day-to-day struggles that larger healthcare organizations do. Reposted with permission. This is a summary.

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Healthcare Technology Management 51

CSM Magazine

JANUARY 8, 2024

” This was the desperate plea from a major, global healthcare solutions company – and one of our customers here at Sabio – after a devastating ransomware attack had crippled their internal IT infrastructure.

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Healthcare Cloud contact outsourcing Enterprise 52

ProProfs Blog

APRIL 8, 2019

These numbers show how important it is to have a responsive website for a healthcare business. Now, along with creating and maintaining a website for your healthcare business, it is also important to reach out to your customers and provide instant resolution to their queries. Around 1 in 20 searches on Google are health-related topics.

Healthcare 60

Healthcare Customer Service Customer Support Consulting 60

Outsource Consultants

JULY 24, 2018

A recent article by John Nash discusses how retail companies keep up with trends in customer engagement, but healthcare organizations often lag behind. There is an opportunity for a healthcare provider to deliver the first-point-of-contact service to the patient’s home instead of the doctor’s office.

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Healthcare Contact Center outsourcing Call Center 52

MiaRec

JUNE 30, 2023

This article is for general informational purposes only. For contact centers in the healthcare industry, this also means following the Health Insurance Portability and Accountability Act of 1996 (HIPAA). How can healthcare contact centers ensure they are HIPAA-compliant?

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Contact Center Healthcare Accountability 70

TLC Associates

AUGUST 21, 2019

Your healthcare contact center team needs to have a good “bedside manner.” And they want any representative of a healthcare provider or payer to communicate with them in an engaging way. When healthcare organizations deliver, they promote a higher level of quality care and increase their bottom line. Related Articles.

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Healthcare Metrics Call Center Abandon rate 40

Beyond Philosophy

AUGUST 12, 2023

19:25 Pine explains why healthcare is a transformational experience , so it should do better with patients’ time progression. 26:02 We discuss where we think SMART products should go, as Pine wrote in HBR in his article, “ Are Your Digital Platforms Wasting Your Customer’s Time?”

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Healthcare Call Center Customer Experience 150

MiaRec

JULY 31, 2023

At MiaRec, we customize our AQM solutions to meet contact center demands across industries, including healthcare, finance, retail, and more. In this article, you will learn how MiaRec’s AQM solutions can streamline your QA processes. We believe in catering our AQM solutions to your contact center’s specific quality assurance needs.

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Quality management Management Finance Healthcare 88

TELUS International

APRIL 19, 2021

In this Virtual Think Tank article developed in partnership with Frost & Sullivan, discover key insights on how healthcare companies are using tech to improve CX.

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Customer Experience Healthcare 130

ShepHyken

AUGUST 21, 2023

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: This is a very interesting article about the brands that have created cult-like status. Here are my top five picks from last week.

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Customer Service B2B B2C Construction 31

Nuance

DECEMBER 7, 2022

As healthcare moves from traditional fee-for-service to risk-adjusted reimbursement models, clinical documentation integrity is more important than ever. In this series of articles, we’ll look at how shifting reimbursement models make it even more important for outpatient settings to achieve clinical documentation excellence.

Best practices 85

Best practices Healthcare 85

TLC Associates

OCTOBER 1, 2019

That’s the struggle facing every healthcare payer, but it’s one you can overcome by taking the right preparations for your internal team working with the right outsourced contact center. Here are some key strategies for every major social channel: Voice – The intricacies of healthcare insurance is already complex for some people to grasp.

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Healthcare Contact Center outsourcing contact center solutions 40

AWS Machine Learning

APRIL 4, 2024

With a multitude of articles, videos, audio recordings, and other media created daily across news media companies, readers of all types—individual consumers, corporate subscribers, and more—often find it difficult to find news content that is most relevant to them. We describe how to mitigate this limitation later in this post.

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Personalization APIs Engineering Metrics 85

CSM Magazine

APRIL 18, 2024

How Businesses Are Using CPaaS From healthcare to retail, industries are leveraging CPaaS to improve customer engagement and operational efficiency. Some examples include: Telehealth: Integrating video calling into healthcare apps for remote consultations. Chatbots and AI: Incorporate automated messaging services that use AI.

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Interactive Voice Response Healthcare Chatbots Consulting 52