AWS Machine Learning
MARCH 29, 2024
The Amazon Lex fulfillment AWS Lambda function retrieves the Talkdesk touchpoint ID and Talkdesk OAuth secrets from AWS Secrets Manager and initiates a request to Talkdesk Digital Connect using the Start a Conversation API. If the request to the Talkdesk API is successful, a Talkdesk conversation ID is returned to Amazon Lex.
AWS Machine Learning
SEPTEMBER 29, 2022
For a demo video describing the experience of a customer dialing into a contact center and interacting with QnABot, check out the below video: QnABot provides a preconfigured architecture that delivers a low-code experience, as shown in the following diagram.
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TechSee
SEPTEMBER 21, 2023
[link] These models can be used as part of your automated self-service Visual Journeys, through Sophie AI Assistant and the Sophie AI Agent. You can also use these visual AI models within your own applications via our secure APIs. Sophie AI Agent The full transformational value of Generative AI will be in customer service automation.
AWS Machine Learning
AUGUST 30, 2023
To help you get started, we’ve also released a set of sample one-click deployable Lambda functions ( plugins ) to integrate QnABot with your choice of leading LLM providers, including our own Amazon Bedrock service and APIs from third-party providers, Anthropic and AI21. We expect to add more sample plugins over time.
SmartAction
MARCH 1, 2022
Intelligent virtual agents are software that includes artificial intelligence (AI) and machine learning (ML) with natural language processing (NLP). For example, with SmartAction, you can deploy virtual agents as demand for representatives grows with call volume increase. SmartAction is an example of a horizontal MSaaS.
Creative Virtual
APRIL 27, 2021
Jan Erik and I also discussed current conversational AI trends as well as the evolving role of contact centre agents. Jan Erik and I also touch on issues some projects face when integration points and APIs aren’t readily available or accessible. You can watch Part 1 here.
Talkdesk
OCTOBER 8, 2020
Artificial intelligence (AI) and machine learning infused in your client facing tools such as chatbots and virtual agents can deliver human-like experiences to quickly solve simple client issues without the need for live-agent intervention. Prioritize your clients’ concerns. Invest in artificial intelligence.
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