CSM Magazine
MARCH 5, 2024
Gamification elements, rewards, and social features can motivate patients to continue their treatment plans and adopt healthy behaviors. Feedback and surveys: gather patient feedback to improve the app and healthcare experience. Improve the app by addressing user feedback, fixing bugs, and adding new features.
JustCall
APRIL 5, 2023
Feedback on Five9 from Real-World Users Five9 Pros Five9 Cons Deployment is quick The software can be complex to use Feature-rich platform The platform sometimes encounters lag when loading and in between calls Prebuilt integrations with popular software like Slack, Zoom, etc.
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Playvox
NOVEMBER 15, 2022
Out-of-the-box WFM integrations with telephony, CRM, HR, payroll, and calendar systems – along with the ability to leverage open APIs – let customer support centers pull data quickly and accurately. Focusing on values and seeking feedback. Making things fun with gamification. Investing in technology that supports engagement.
Balto
NOVEMBER 2, 2023
Importance of Real-time Feedback in Contact Centers The Gap in Traditional Feedback Mechanisms Traditional feedback mechanisms can be holding back your contact center. Balto’s Instant Feedback Advantage Balto provides your agents with real-time feedback and helps them prevent mistakes from becoming habits.
Nicereply
JANUARY 18, 2023
It offers a huge feature set including advanced ticket management, real-time ticket collaboration, automation and process management features, advanced customizations, analytics and reporting, AI-based chatbot, help center, mobile apps, API, as well as 24/5 support for all plans.
JustCall
APRIL 24, 2023
Feedback on JustCall from Real-World Users JustCall Pros JustCall Cons The ability to dial numbers from any website is amazing as it allows businesses of any size to scale their operations You can experience major lag during calls It is user-friendly software with features like seamless integration with CRM, HubSpot, Slack, for instance, etc.
aircall
APRIL 16, 2021
Flexibility – SaaS uses an open API (application programming interface) technology. An open API (also called public API) makes it possible for software developers to integrate software applications so they work together seamlessly. 3) Failing to evaluate feedback from trial users. Support Teams.
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