NobelBiz

OCTOBER 18, 2021

Today’s call center systems include gamification features that boost staff morale and motivation. Our NobelBiz OMNI+ cloud contact center software offers a unique combination of capabilities, including Omnichannel, Impressive API connections, and precise management of all your inbound and outbound Key Performance Indicators.

Call Center 52

Call Center contact center solutions Contact Center Cloud contact 52

Fonolo

DECEMBER 6, 2018

Many of the upgrades we’ve made – from additional API functionality to enterprise security features – will allow our customers to more deeply integrate with our platform.”. Expanded API functionality, to support custom-built call-back applications. What’s Inside: Gamification in the Contact Center. Investing in Agents.

APIs 57

APIs Abandon rate Gamification Contact Center 57

Balto

NOVEMBER 2, 2023

It starts with a simple server API server request, and since most softphone systems offer native APIs or features, we’re able to customize the integrations for your enterprise. In just one day, you can get up and running with Balto without disrupting your ecosystem.

contact center solutions 52

contact center solutions Enterprise Contact Center Agent burnout 52

JustCall

APRIL 24, 2023

Convoso Overview Convoso is a one-of-a-kind contact center software with an added gamification twist. Businesses that use Convoso can benefit from its capacity for gamification, as it will help them: Boost user engagement Keep their team motivated to achieve business KPIs through the use of: Leaderboards Points Custom agent avatars, etc.

voip 52

voip CRM Enterprise Call Center 52

JustCall

APRIL 5, 2023

Lacks robust lead generation tools Flexible and customizable platform with a user-friendly interface Poor call quality from time to time Application programming interfaces (APIs) and software development kits (SDKs) available Customer service is great It has a Getvoip rating of 3/5 stars. USD per user/month Premier: Starting at $32.29

voip 52

voip Interactive Voice Response APIs Contact Center 52

aircall

APRIL 16, 2021

Flexibility – SaaS uses an open API (application programming interface) technology. An open API (also called public API) makes it possible for software developers to integrate software applications so they work together seamlessly. Block out specific times for prospecting, preparing, managing emails, and closing deals.

SaaS 62

SaaS Sales Coaching APIs 62

Nicereply

JANUARY 18, 2023

It offers a huge feature set including advanced ticket management, real-time ticket collaboration, automation and process management features, advanced customizations, analytics and reporting, AI-based chatbot, help center, mobile apps, API, as well as 24/5 support for all plans.

Self service 52

Self service Analytics Enterprise APIs 52

aircall

MARCH 22, 2021

Fortunately, technology has also brought us an open API. Automates sales reward and incentive systems with gamification, contests, and automated leaderboards for transparency and improved performance. . Ultimately, they’ve wound up with a wide variety of programs that work, but don’t necessarily work together very well. .

CRM 62

CRM Sales voip APIs 62

Hodusoft

AUGUST 9, 2023

Sophisticated multi-tenant contact center software comes with built-in integrations or APIs (Application Programming Interfaces) that allow seamless integration with popular CRM, helpdesk, and other business systems. Multi-tenant contact center software can facilitate gamification in the work environment.

Contact center software 52

Contact center software Contact Center Customer Service Agent burnout 52

JustCall

MARCH 23, 2023

Gamification – Reward agents based on performance via the platform to encourage and motivate them. Live call board – All call engagements are displayed live, so team leads know which agents are engaged with which customers. Call recording – Calls are recorded so team leads can monitor them for quality and training.

Interactive Voice Response 52

Interactive Voice Response call center solutions CRM Contact Center 52

OctopusTech

SEPTEMBER 29, 2022

It has a gamification approach where your team members can collect rewards after the completion of tasks so that they can work and grow with fun. This customer service solutions software offers 140 help desk functions and integrations among different tools and third-party applications.

Customer Service 62

Customer Service CRM Self service Analytics 62

Comm100

NOVEMBER 23, 2020

The system has a plethora of different integrations through their library of pre-built integrations such as SalesForce, or if you have any self-hosted reporting does then you can integrate directly through the Comm100 API.” As one 2020 reviewer says, “I love the way they laid out the user experience.

Chatbots 52

Chatbots Enterprise CRM Customer Support 52

JustCall

MARCH 9, 2023

Conversational AI enables the system to perform end-to-end actions through Application Programming Interfaces (API). Its key features include: Sales Management – Gong facilitates sales gamification, live pipeline management, activity tracking, and account-based analytics. These features facilitate more autonomous tasks.

Coaching 52

Coaching Sales Chatbots Analytics 52

JivoChat

JULY 5, 2021

Open API Works With Other Channels: Connect Ordoro to other e-commerce platforms and take advantage of this omnichannel solution. Fun Gamification: Boost engagement by encouraging customers to click. Customized enterprise plans are available, too. Key Features. Key Features.

Advertising 52

Advertising Analytics Sales Enterprise 52

JustCall

APRIL 12, 2023

Some of its key features are: Capability to integrate third-party chatbots Script customization Platform API Can integrate with a variety of software, including Salesforce Screen recording Zendesk One of the best-known call center software, Zendesk makes it really easy for call center agent to use VoIP along with its ticketing system.

virtual call center 52

virtual call center call center solutions Call Center call center software 52