ChurnZero

MAY 30, 2024

It can make you excited, insecure, confused, worried, and entertained at the same time. Product teams and UX designers regularly use them to obtain important, in-person feedback, and they’re helpful in customer education design too. Related: Customer education in SaaS: how to grow user competence, confidence, and capacity for change.

Education 107

Education Feedback Entertainment Metrics 107

CustomerSuccessBox

FEBRUARY 28, 2022

The net revenue retention rate which you may also state as the net retention rate in SaaS businesses is an indicator that depicts the profits and the revenue earned by the business. Which is the key customer retention metrics to track?- Ultimately, the purpose of generating revenue is what gets you in the business loop.

SaaS 52

SaaS Best practices Enterprise Customer retention 52

CSM Magazine

SEPTEMBER 22, 2022

Videos can also be entertaining. Video ads are also a great way to entertain your customers. For instance, if you introduced a new feature to your SaaS product, a launch video can explain everything that has now become easy. They’re versatile. In short, video ads can effectively serve as lead generation tools. Summing up.

Customer Service 52

Customer Service Entertainment Advertising Engineering 52

Callminer

AUGUST 1, 2017

Metrics, Measure, and Monitor – Make sure your metrics and associated goals are clear and concise while aligning with efficiency and effectiveness. Make each metric public and ensure everyone knows why that metric is measured. Jeff Greenfield is the co-founder and chief operating officer of C3 Metrics.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

ChurnZero

OCTOBER 6, 2020

They help leaders connect the dots between engagement and performance with tools including employee surveys, goal setting and tracking tools, peer-to-peer recognition, real-time feedback, and robust people analytics. Like other growing Customer Success organizations, the Affise team sought to better define their strategic goals and metrics.

Banking 40

Banking SaaS Entertainment Customer advocacy 40

Netomi

JANUARY 5, 2022

Our favorite content from Adrian: How to make sure that employee analytics and monitoring doesn’t destroy your employee and customer experience. After taking on various roles at Deloitte, Strategy, and GSK, he has been serving as the VP of Digital & Analytics Transformation at Genpact since May 2018. Dennis Wakabayashi.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

AWS Machine Learning

JANUARY 26, 2024

Also consider using Amazon Security Lake to automatically centralize security data from AWS environments, SaaS providers, on premises, and cloud sources into a purpose-built data lake stored in your account. With Security Lake, you can get a more complete understanding of your security data across your entire organization.

Best practices 126

Best practices Government Engineering Accountability 126