TeamSupport

JUNE 15, 2020

We wrote a support application that allowed for sharing data and collaboration between Support, Engineering, Product, and Sales. Helpful when upselling opportunities exist and to improve retention. Your technology fills the gaps between Data Analytics and Intelligence, and Communications. That’s the beauty of it!

B2B 64

B2B Self service B2C Customer Support 64

SmartKarrot

OCTOBER 3, 2022

Role: Senior Director of Customer Success Location: Washington DC-Baltimore Area, US (Hybrid) Organization: TitanHouse As a Senior Director of Customer Success, you will establish and adhere to best practices in SaaS Customer Success. Interact with other areas of their business to ensure customer success, such as Product and Engineering.

Upselling 19

Upselling Coaching Best practices Consulting 19

Amity

SEPTEMBER 25, 2017

Customer Operations means everything from Customer Success to Customer Support, Engineering Support, and Professional Services. I watched Account Management transform and evolve over the past few years, especially with the subscription-based economy and the growth of SaaS. What does a typical day look like for a member of your team?

B2C 0

B2C SaaS Accountability B2B 0

Amity

SEPTEMBER 25, 2017

Customer Operations means everything from Customer Success to Customer Support, Engineering Support, and Professional Services. I watched Account Management transform and evolve over the past few years, especially with the subscription-based economy and the growth of SaaS. What does a typical day look like for a member of your team?

B2C 60

B2C SaaS Accountability B2B 60

Talkdesk

MAY 3, 2017

They identify dissatisfied customers, successful sales agents, interested prospects, and upsell opportunities from call recordings. VoiceBase – VoiceBase Speech Analytics Dashboard provides a powerful visual summary of your Talkdesk contact center calls through customizable rules based or machine learning KPIs.

Contact Center 40

Contact Center Call Center Upselling SaaS 40

SmartKarrot

OCTOBER 13, 2020

We have already known that being customer-centric is paramount for the growth of any SaaS company. Create a right CI strategy Invest in data analytics technology Transform data into cross-functional information. Invest in Data Analytics Technology. But there are various facets of becoming a customer-centric organization.

Customer centricity 10

Customer centricity SaaS Analytics Customer retention 10

SmartKarrot

APRIL 23, 2020

There are various other names for customer success manager being used in the industry like Customer Success Engineer, Sales Manager, Customer Success Specialist, others. SaaS vendors faced a problem of customer churn and to retain customers this initiative of CSM took birth. CSM and its Purpose. Access here. The report states that.

Management 10

Management Complaint resolution Customer retention Engineering 10

CustomerSuccessBox

JUNE 8, 2021

Work closely with BI, analytics team to get more insights (cross-functionality). Drive Renewals and Upsells. Establish upsell and cross-sell playbooks to expand the organization’s footprint within the customer base. Clarify ownership for each part of the customer journey. Orchestration of various tools.

Upselling 52

Upselling SaaS Metrics Best practices 52

Pointillist

FEBRUARY 19, 2018

AI and customer journey analytics are key components in assembling businesses with One Voice, joined across silos and touchpoints. Data unification is a must for any type of behavioral analytics. It’s a far cry from the expansive data engineering initiatives that likely still haunt your dreams. Data Unification.

Customer Experience 111

Customer Experience Analytics APIs Chatbots 111

CustomerSuccessBox

MAY 28, 2021

A Saas business which has already evolved itself to bring in a Customer Success Software integrating it with Subscription Management, Support, CRM and product usage data knows exactly- “What is the secret to Saas growth”. Now that involves two main essential activities- Retaining Customers and Upsell to consumers.

Technology 52

Technology SaaS Upselling Customer retention 52

CustomerSuccessBox

FEBRUARY 20, 2022

Tip: Calculating a perfect customer health score for SaaS. You might want to know: Customer Segmentation in b2b SaaS drives user engagement. Know more: Drawbacks of product analytics tools and how data-driven CS helps. Was upselling the reason your outcome was based on? The number of users utilizing the product.

SaaS 52

SaaS B2B Accountability Upselling 52

Natalie Petouhof

SEPTEMBER 3, 2015

Bluenose Analytics offers a customer success platform that allows SaaS businesses to manage customers with complete visibility, a robust early warning system, and built-in playbooks. Bluenose helps companies spot opportunities to deepen engagement with customers and maximize revenue through renewals and upsells.

Management 40

Management Sales Engineering SaaS 40

JustCall

FEBRUARY 11, 2022

Upselling, and cross selling products and sellers. Sales managers drive the company’s revenue engine. Some of the examples of B2B products include wholesale products, commercial software, SaaS products, and consulting services. Inside sales is a high-tech sales model, particularly popular in the SaaS and tech industries.

Sales 52

Sales B2C call center software B2B 52

JivoChat

JUNE 1, 2021

Even if you sell SaaS, you can use software like G2 or Capterra to display user reviews and increase your social proof to make the most of this touchpoint. Here are important post-purchase touchpoints to keep in mind: Upselling and cross-selling emails. You can track your content engagement metrics with web analytic tools.

CRM 52

CRM Advertising Chatbots Surveys 52

Netomi

FEBRUARY 28, 2022

We] combine this qualitative understanding with insights from the analytics team and work with product teams and engineering to design the best solutions, improve processes, and prevent issues,” she said. We also partner with the user research and support team. Connect with Gemma .

Chief Customer Officer 64

Chief Customer Officer Customer centricity Technical Support Contact Center 64

SmartKarrot

APRIL 24, 2020

When talking about SaaS businesses in 2020, there is a fine line that separates top-performing companies and the struggling ones. This clearly depicts the dependence of SaaS businesses on client success as a parameter for their revenue growth. This ‘fine line’ is created by the gap between customer acquisition and customer retention.

Management 11

Management SaaS Accountability Customer retention 11

Amity

JUNE 10, 2014

Analytics on customer usage is absolutely essential: How often and what feature is the customer using is a key telling sign. Managing a KPI such as ‘Revenue at Risk’ helps justify and improve the ROI of investing in customer success through targeted upsells, cross-sells and expansion. And context is essential.

Upselling 48

Upselling Engineering Analytics Metrics 48

SmartKarrot

JANUARY 22, 2021

The Customer Success Funnel SaaS and Mobile Apps Cloud and its Phenomenal Impacts. Consecutively, many other roles emerged post this, namely, Executive Sponsor, Support Representative, and an Engineering Manager as well. Did you know that only 25% of the SaaS trial users convert to subscribers? SaaS and Mobile Apps.

SaaS 10

SaaS Customer centricity CRM Analytics 10

Comm100

FEBRUARY 6, 2018

Deployment : Cloud, SaaS, Web. Dolphin CRM : Travel technology that encompasses CRM, reservations, and booking engines for businesses, travel agents and tour operators. Deployment : Cloud, SaaS, Web. Deployment : Cloud, SaaS, Web. Specs : Industry : Any. Business size : Small. Price : $10/user/month. Travel and Tourism.

CRM 41

CRM Enterprise SaaS Marketing 41