REVE Chat Blog

APRIL 29, 2020

Chatbots for lead generation is the latest tool to help marketers to connect and engage with their prospects in an automated way. “28% Hence sales and lead generation is one of the key areas where companies can see the direct impact of using chatbots. Why chatbots are important for lead generation? Source: Drift.

Chatbots 119

Chatbots Education Real estate Healthcare 119

Enghouse Interactive

SEPTEMBER 1, 2020

It’s Not an Option – It’s Expected (Blog Series). In our first blog, we explored how customer expectations are rapidly changing and what organizations should consider as part of their Self-Service strategy. Blog #2 of 3: Self-Service puts the Customer Experience in their Hands. Digital literacy is the new normal.

Self service 79

Self service Contact Center Chatbots First call resolution 79

Comm100

APRIL 22, 2024

Given the importance of customer service productivity, this blog explores actionable strategies to improve agent productivity, enabling your team to work smarter, faster, and more effectively. Enhanced agent productivity not only accelerates response times but also elevates the overall quality of service.

Chatbots 52

Chatbots Feedback Customer centricity Wait times 52

NobelBiz

FEBRUARY 27, 2024

Chatbots : AI-powered chatbots handle routine queries, providing quick and accurate responses. Real-Time Dashboards and Post-Call Analytics: NobelBiz Call Log Analytics – Supervisor Dashboard Real-time dashboards provide a snapshot of ongoing operations, allowing managers to make informed decisions quickly.

Best practices 105

Best practices Call Center Interactive Voice Response First call resolution 105

Enghouse Interactive

SEPTEMBER 29, 2020

AI Makes It Possible (Blog Series). Blog #1 of 4: The Customer Experience. Start by using Automated Conversations – as discussed in our recent self-service blog series , an organization has many options to improve the overall experience. Customer Perception = Their Reality. What is it? Why should they care, if you don’t?

Interactive Voice Response 80

Interactive Voice Response Chatbots Self service Enterprise 80

Comm100

APRIL 2, 2024

In this blog we will explore effective strategies and plans to improve your CSAT score, ensuring your business thrives by keeping your customers at the heart of what you do. This analytical approach allows businesses to make informed decisions about where changes will have the most impact on customer satisfaction.

Wait times 90

Wait times Feedback CRM Surveys 90

Fonolo

MAY 23, 2023

This blog will explore the concept of hyper-personalization to understand its benefits, discuss strategies and consider examples. Hyper-personalization in the contact center is a customer experience strategy that uses advanced technologies and data analytics to deliver tailored interactions. Let’s start with some definitions.

Contact Center 106

Contact Center Personalization Analytics Chatbots 106

SmartAction

NOVEMBER 15, 2023

AI-Powered Chatbots AI-driven chatbots have evolved into sophisticated virtual assistants. Businesses are increasingly turning to AI chatbots to enhance customer support, leading to improved response times and 24/7 availability. Self-Service Analytics Data analytics plays a crucial role in refining self-service strategies.

Self service 97

Self service Virtual Agent Chatbots Analytics 97

Lumoa

FEBRUARY 14, 2024

AI and ML will be able to offer customers a degree of personalization they have not yet experienced because of their ability to: Deliver individualistic, personalized experiences by analyzing each customer’s purchasing history, browsing habits, and demographic information Offer 24/7 customer support through AI chatbots and interactive guides.

Customer Experience 83

Customer Experience Chatbots Analytics SaaS 83

Comm100

OCTOBER 17, 2023

Here are the key features, channels and tools of customer service automation software: Chatbots : These are AI-driven tools that can engage with customers in real-time on websites, apps, or messaging platforms. Analytics and Reporting : Gather data on customer interactions, identify trends, and make improvements based on insights.

Customer Service 73

Customer Service Interactive Voice Response Multi-channel support Multichannel 73

aircall

JULY 7, 2021

You might think nurturing customer relationships comes down to anticipating needs and understanding behaviors, but one strategy you need to have at your disposal is thorough call center analytics. . When you use analytics to provide a memorable, positive customer experience, you’ll not only see a spike in customer satisfaction rates.

Call Center 62

Call Center Analytics Self service Sales 62

Enghouse Interactive

JULY 7, 2020

Transform the Contact Center with Microsoft Teams (blog series). Blog #2 Microsoft Teams Drives Agent Productivity. In our first blog, we explored how Microsoft Teams, when integrated into a Contact Center, helps provide a better experience for the end-customer. This blog will focus on how it helps enhance agent productivity.

Self service 52

Self service Contact Center CRM Quality management 52

Hodusoft

JULY 19, 2023

In this blog, we will explore everything related to inbound call center software. Furthermore, supervisors can leverage real-time analytics and reporting to monitor performance levels, identify areas of potential improvement, and make informed decisions for increased productivity.

call center software 98

call center software Call Center Interactive Voice Response Average Handle Time 98

Expivia

FEBRUARY 15, 2024

Enlighten Actions: Beyond Analytics Enlighten Actions represents a significant advancement in AI-driven analytics, providing unprecedented insights into customer interactions and agent performance. This is the next generation in the Generative AI Chatbot.

Virtual Agent 75

Virtual Agent APIs Analytics Chatbots 75

JustCall

AUGUST 8, 2023

In this blog, we will discuss the advantages, trends, and use cases. One of the main applications of conversational AI in the real estate sector is the use of chatbots. Here are some commonly-used tools and techniques of conversational AI for real estate: Chatbots with intuitive interfaces can interpret and respond to customer queries.

Real estate 52

Real estate Chatbots CRM Finance 52

Comm100

JUNE 23, 2022

In this blog, we’ll look at the top reasons why universities and colleges are choosing Comm100 Live Chat. With CRM integration, Salesforce or another CRM can be connected to recognize even more about visitors to your website. Integrated chatbot . The use of chatbots for customer service is growing rapidly every year.

Chatbots 78

Chatbots Education Wait times CRM 78

Expivia

FEBRUARY 26, 2024

Whether it’s a credit union’s core system or a retail chain’s CRM, seamless integration into your telephony platform is essential. Continuous Evaluation and Adoption Strategy : Maintain a proactive stance on emerging technologies, including LLM chatbots.

Contact Center 52

Contact Center Technology Chatbots Call Logging 52

Momentum Telecom

MARCH 2, 2024

Many cloud voice providers are finding innovative ways to incorporate AI into their solutions, including chatbots, which allow customers to get quick answers to questions and resolve issues anytime. Does Your Phone System Require Hardware?

Interactive Voice Response 52

Interactive Voice Response Chatbots CRM Analytics 52

aircall

NOVEMBER 18, 2022

HubSpot : Best for CRM Management . As one of the world’s leading CRM companies, HubSpot offers the ability to manage omnichannel data effortlessly. You can quickly gauge your survey results and extrapolate valuable insights you would not have been able to measure through analytics data. . Reporting .

Customer Experience 62

Customer Experience Interactive Voice Response Chatbots CRM 62

NobelBiz

MARCH 12, 2024

Key Components of Unified CXM Unified CXM comprises several essential components: Holistic Customer View : Integrates data from marketing campaigns, sales, customer service interactions, social media, CRM systems, and feedback tools. Utilizing data analytics to gain actionable insights into customer behavior and preferences in real-time.

Customer Experience 52

Customer Experience Management Omni-channel support Journey mapping 52

Win the Customer

SEPTEMBER 8, 2023

In this blog post, we’ll explore why CX matters for startups and provide actionable strategies to craft a CX strategy that can lead to success. Utilize customer relationship management (CRM) systems, chatbots, and data analytics tools to streamline customer interactions, gather insights, and personalize experiences.

Customer centricity 59

Customer centricity Chatbots Feedback CRM 59

Expivia

JULY 11, 2023

It now includes looking at a customer’s CRM data, their VIP status, and routing them to the right agent or moving them up and down a queue accordingly. Advanced Analytics: From Reactive to Proactive Analytics in contact centers currently tend to be reactive, looking at past interactions to guide future actions.

Contact Center 52

Contact Center Interactive Voice Response Chatbots Coaching 52

Hodusoft

MARCH 6, 2024

In this blog, we will delve into the details of how BPOs are helping e-commerce businesses improve operational efficiency and customer support services using contact center software. A seamless integration with business tools like CRM can help e-commerce BPOs deliver personalized and context-aware support. Let’s get started.

Customer Support 52

Customer Support Contact center software Business Process Outsourcing Interactive Voice Response 52

Totango

APRIL 5, 2022

Integration of NPS surveys with other relevant tools, such as CRM apps and email autoresponders. Reporting: Does your NPS software include analytics and reporting tools to help you interpret your survey results? The InMoment app includes customizable dashboards, analytics tools, and integration options.

Upselling 101

Upselling Surveys Analytics Customer retention 101

Hodusoft

OCTOBER 14, 2022

The blog explains the role of contact center software for e-commerce businesses and how its features can drive business success. Boost agent productivity with CRM integration. CRM software is a valuable resource for every e-commerce business. Leverage data analytics to improve customer experience. to generate reports.

Contact center software 52

Contact center software Contact Center Analytics Abandon rate 52

JustCall

JUNE 26, 2023

In this blog post, we will detail what an effective lead follow up strategy looks like in addition to detailing some tips and tricks that ensure your lead follow up process has the highest chance of success. Chatbots are automated communication tools that can be implemented on your website to proactively engage with potential clients.

Real estate 52

Real estate Chatbots CRM Metrics 52

TeleDirect

FEBRUARY 14, 2024

Your contact center can offer more comprehensive and efficient service to your entire customer base thanks to predictive analytics, advanced reporting tools and even AI-powered chatbots. Integration capabilities What are your existing CRM and marketing automation systems? This is to help your agents succeed.

Cloud contact 48

Cloud contact Contact Center contact center solutions Chatbots 48

Hodusoft

SEPTEMBER 7, 2022

In this blog, we will unpack the fundamentals of inbound calling and disclose some proven ways to improve call center inbound calling strategies by leveraging tools like call center software. Chatbots can be used to provide customers with step-by-step guidance for resolving their issues. Rely on call analytics . Service levels.

Call Center 52

Call Center call center software Abandon rate Average Handle Time 52

Customer Service Life

AUGUST 26, 2019

This article was originally published on the FCR blog on July 3, 2019. These tools include MaestroQA for quality, Tymeshift for workforce management, Stella Connect for customer experience and voice of customer, Geckoboard for real time analytics and wallboards, Lessonly for learning and development, and Ada for chatbots.

Technology 74

Technology Chatbots Analytics Contact Center 74

OctopusTech

SEPTEMBER 29, 2022

A customer service tool also provides a knowledge base to users, handles inbound and outbound communications, come up with analytics dashboards, and integrates with various automation software. Integrated CRM. Reports and analytics. If representatives are busy providing live chat services, then chatbots can also be used here.

Customer Service 62

Customer Service CRM Self service Analytics 62

teleopti

DECEMBER 16, 2019

While innovations like Artificial Intelligence and Analytics have the power to transform CX, they should be easy to use and understand. While innovations such as Artificial Intelligence and analytics have the power to transform CX, they should be easy to understand and use. Is technology including CRM system issues holding people back?

Analytics 73

Analytics First call resolution Contact Center Chatbots 73

Nicereply

MARCH 21, 2023

Chatbots and voice assistants are already used in customer work, especially in repetitive and routine tasks. By automatically responding to customer inquiries, AI chatbots can provide more instant responses and move the conversation to a human representative if necessary. Moreover, it is available 24/7.

Customer Service 52

Customer Service Chatbots Analytics outsourcing 52

GetFeedback

APRIL 17, 2019

And, if your tool is capable enough, you can leverage AI-suggested replies and even AI-powered chatbots. To do that, you’ll need a properly configured or even customized tool with really strong analytical capabilities. Now, we show how CRM-based platforms eliminate the above reasons and go deeper into delivering customer service.

Customer Service 102

Customer Service CRM Self service Gamification 102

JustCall

MARCH 7, 2023

To that end, this blog will explore contact center automation and discuss its pros, tools, use cases, and challenges. Conversational AI or Chatbots Most of us are familiar with chatbots and conversational AIs such as Alexa, Siri, Google Assistant, etc. Put them together, and you get a match made in heaven.

Contact Center 52

Contact Center Interactive Voice Response Virtual Agent Automatic Callback 52

JustCall

AUGUST 5, 2020

In this blog, we will take a look at all the important sales tools that will help your team step-up their sales efforts. Sales Management Software and CRMs . This is where CRM, and sales management software turns out to be helpful. Pipedrive is another CRM tool you can consider using.

Sales 98

Sales CRM Analytics Accountability 98

JivoChat

FEBRUARY 5, 2023

Improve the customer journey with things like chatbots to provide automatic, 24/7 support. First, start by adding in a conversational chatbot to your website. Conversational chatbots like JivoChat increase desktop and mobile experiences to close the sell. Although you’re likely using it to compute, are you using it to predict?

Chatbots 75

Chatbots Sales Analytics CRM 75

Nicereply

JANUARY 18, 2023

Why you should use help desk software Help desk software typically comes with a set of helpful features (like ticket automation, SLA management, analytics and reporting, self-service capabilities, etc.) that make things easier for both – support agents and customers. Besides, Zoho Desk integrates with all of Zoho’s other business apps.

Self service 52

Self service Analytics Enterprise APIs 52