CSM Magazine

JULY 16, 2020

Front-end sales – train the latest AI tools to answer the most common questions quickly then maximise their ability to use critical customer data to offer personalised recommendations on policies and pricing. Product and marketing – deliver customers an exceptional experience with AI tools that are welcoming, efficient and secure.

Automotive 59

Automotive Transportation Enterprise Upselling 59

CSM Magazine

FEBRUARY 9, 2021

For more case studies, ideas and inspiration, visit www.ebi.ai. Use the benefits of AI automation and machine learning to improve the customer experience in the property market and boost competitive advantage for forward thinking companies. About the Author. Abbie Heslop is a Commercial AI Analyst at EBI.AI.

Self service 59

Self service Marketing Automotive Transportation 59

CSM Magazine

AUGUST 5, 2020

Discover how they successfully resolved 85% of queries to the virtual customer assistant (35% of them outside call centres hours) while creating millions of pounds worth of savings by downloading EBI.AI’s latest case study. About the Author. Henry Jinman is Commercial Director of EBI.AI. Established in 2014, EBI.AI

Government 52

Government Automotive Chatbots Self service 52

CustomerSuccessBox

JUNE 20, 2022

To do that, they need to: Track a dozen of complex metrics, Study analytics, Optimize the onboarding workflows, and Monitor the “n” number of other tasks. Customer Success teams are deploying data scientists to unravel the rationale behind customer churn, but ROI is taking longer than expected. Improve user onboarding.

Upselling 52

Upselling SaaS CRM Multi-channel support 52

CSM Magazine

MAY 5, 2020

For more inspiration on how conversational AI can tactically manage peaks and troughs during adverse conditions and strategically support business continuity or to download the full Stena Line case study, visit www.ebi.ai. About the Author. Henry Jinman is Commercial Director of EBI.AI.

Transportation 52

Transportation Automotive Big data Interactive Voice Response 52

Kayako

MAY 11, 2017

This is why the data mentioned in the above section is so important.). Consult company-specific case studies and product reviews, as well as industry-wide data and statistics collected by third-party companies. Providing case studies and other testimonial content from previous customers. Consideration.

Analytics 99

Analytics Entertainment Customer retention Surveys 99

Natalie Petouhof

JANUARY 24, 2016

Case Study Categories. Analytics Innovation. Analytics for the Holidays. Most Innovative Analytics Platform. Brandwatch Analytics. Citizens Big Data Platform. FollowAnaytics’ Enterprise Mobile Analytics Platform. Sales Predictions Using Social Conversations. Lila & Eve.

Marketing 40

Marketing Analytics Big data Engineering 40

Influitive

JULY 17, 2014

For example, sophisticated lead scoring and big data tools are more difficult to get up and running, but they can give you a huge competitive advantage. Take action based on your marketing analytics. According to the B2B Marketing Analytics Spotlight Report , only 46% of B2B marketers routinely gain insight from their analytics.

B2B 45

B2B Marketing Analytics Consulting 45

Xaqt

FEBRUARY 6, 2020

Back then, Artificial Intelligence, APIs, Robotic Process Automation (RPA), and even "Big Data" weren't things yet. The topics de jour were web services, service orientated architectures (SOA), Computer Telephony Integration (CTI), SIP was coming of age, and analytics for the sake of analytics.

Contact Center 52

Contact Center Enterprise Call Center APIs 52

Natalie Petouhof

AUGUST 9, 2015

Predictive analytics identify known attributes and reveal previously unknown attributes that drive customer success. This critical step requires data in the form of real-time and predictive analytics. Integration of the Internet of Things and predictive analytics improves precision of decisions.

Sales 61

Sales Management Analytics Marketing 61

Callminer

JULY 15, 2019

This virtual conference will cover a ranging of topics, expert speakers, partners and customers about better customer and agent experiences through speech analytics. This is a great opportunity to listen, watch, and learn the latest CX analytics information out there! Text and Speech Analytics are Not Created Equal.

Telecommunications 28

Telecommunications Contact Center Analytics Employee engagement 28

Natalie Petouhof

FEBRUARY 21, 2016

Data to Decisions – Using data to make informed business decisions. examples: big data, predictive analytics) . Digital Marketing Transformation – Personalized, data-driven digital marketing. . examples: sensors, smart ‘things’, device to purchase).

Customer Experience 40

Customer Experience Customer Service Enterprise Big data 40

SmartKarrot

AUGUST 16, 2021

DX Summit is a CX conference that serves digital marketing and CX leaders with the virtues of voice of the customer (VoC), machine learning and AI, big data and analytics, optimization and digital experience challenges. Like what you are reading? Sign up for our newsletter. contact-form-7]. Location: Virtual.

Customer Experience 11

Customer Experience B2B Big data Analytics 11

SmartKarrot

APRIL 15, 2022

To make it a practical read, the author discusses the processes as well as case studies of successful CRM projects. Apart from being a huge repository of knowledge on CRM, this updated version also offers adds new case studies and updated screenshots, and also includes emerging CRM trends such as AI, big data, chatbots, etc.

Customer retention 19

Customer retention CRM SaaS Customer centricity 19

Natalie Petouhof

MAY 9, 2016

Look forward to an up coming case study on a brand called Elaine Turner. And here’s a case study on how GM listens to their customers in digital and social media and drives better marketing, sales and service. drnatalie Petouhoff, VP and Principal Analyst, Constellation Research.

Banking 40

Banking Sales Marketing B2B 40

Natalie Petouhof

SEPTEMBER 3, 2015

Bluenose Analytics offers a customer success platform that allows SaaS businesses to manage customers with complete visibility, a robust early warning system, and built-in playbooks. The CSM software offers a customizable and comprehensive customer health analytics system that can: Highlight users that need more product training.

Management 40

Management Sales Engineering SaaS 40