ShepHyken

SEPTEMBER 7, 2023

The bar for providing a top-notch customer experience (CX) seems to be rising year after year, regardless of whether you operate in B2B or B2C. Account management Offer workshops on relationship-building, active listening, and consultative selling for identifying upsell or cross-sell opportunities.

Customer centricity 338

Customer centricity B2C Feedback Upselling 338

NobelBiz

MAY 9, 2023

We’ll share valuable insights from one of our workshops featuring two seasoned contact center experts, David Atkinson, and Bradley Butler. Use Case: Because it tends to get better and better as more data is thrown at it, the Predictive Dialer performs best with large outbound campaigns, usually suited for the B2C niche.

Best practices 98

Best practices Call Center Gamification Contact center software 98

ClearAction

NOVEMBER 16, 2023

Voice of Customer Maturity: Ultimate Guide Lynn Hunsaker Voice of customer maturity is not about scores, real-time feedback, response rates, listening posts, benchmarks, or comparisons of B2B versus B2C trends. While the data was very fresh, we went on a global road trip to conduct cross-functional action planning workshops.

B2B 62

B2B Feedback B2C Enterprise 62

ChurnZero

JANUARY 4, 2024

“B2B and B2C companies across industries will increasingly recognize the pivotal role that customer success plays in retaining existing clients, driving revenue, and fostering sustainable growth. Start with simple self-paced courses, in-product guidance, and live online webinars and workshops.” This all begins in 2024.”

Chief Customer Officer 52

Chief Customer Officer SaaS Best practices Journey mapping 52

aircall

DECEMBER 13, 2018

The fact that only two metrics are consistently tracked by more than 25% of customer support leaders suggests analytics is an area in need of improvement. Improved data analytics.” – Respondent #153. And B2C customer support leaders will also enjoy comparatively big balances.

Surveys 54

Surveys Customer Support B2C CRM 54

NobelBiz

SEPTEMBER 5, 2023

Implementation Tips Call center Data Analytics : Employ analytics tools to understand the best times to call specific regions or sectors. If you’re having problems with your connection rate, don’t miss out on our on-demand workshop recording, “Why Outbound Calls Don’t Always Connect?”

Contact Center 59

Contact Center Telemarketing Telecommunications Call Center 59

Taylor Reach Group

MARCH 26, 2018

SOCAP Ohio Chapter – B2C Text Messaging Summit April 5, Columbus, OH. SOCAP Wisconsin Chapter – Six Sigma White Belt Training Workshop April 12, Madison, WI. The Six Sigma White Belt Training Workshop was the HIGHEST rated program of the 2013 & 2014 Annual Conferences held in Scottsdale, AZ and Colorado Springs, CO.

Contact Center 51

Contact Center Call Center Customer Experience Big data 51