ShepHyken

DECEMBER 3, 2023

Loyalty is a Strategy, Not a Program by Kevin Susman (Total Retail) In the commercial innovation workshops I lead around the globe, there are many strategies that clients and customers want to cover. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops.

Customer Service 146

Customer Service Personalization Surveys Chatbots 146

CX Accelerator

NOVEMBER 11, 2022

Customer Insights/Measurement/Analytics. CUSTOMER INSIGHTS/MEASUREMENT/ANALYTICS Understanding your customers is at the heart of customer experience. Once customer data has been gathered, an analytics function is required to derive meaningful, actionable insight from it. The 8 skills required by any CX team are: Strategy.

Journey mapping 307

Journey mapping Analytics Customer centricity Government 307

Cisco - Contact Center

JANUARY 10, 2023

Define – Business Model Innovation / Industry Transformation, Machine 2 Machine; Augmented Decisions / Self Learning Analytics; Inventory Digital Assets; New Growth and Constant Innovation. Most importantly, workshops are customized to address the customer’s business problems, including strategy, implementation, and enablement.

Banking 145

Banking Enterprise APIs Contact Center 145

Beyond Philosophy

JULY 13, 2023

Convinced that they need only analytical data, they are happy to have an answer without understanding why it is the answer. Colin has conducted numerous educational workshops to inspire and motivate your team. Then, we could test them. It’s Not Too Late No one designing AI for Customer Experience is asking me for help.

Customer emotions 359

Customer emotions Education Customer Experience Analytics 359

Interaction Metrics

APRIL 21, 2019

On April 24th, catch Customer Experience Speaker, Martha Brooke at the CX Analytics Summit held at the Porsche Experience Center in L.A. Hosted by Interaction Metrics' partner CallMiner, Martha will lead the workshop "Practical Ways to Improve Your Customer Listening".

Analytics 48

Analytics Metrics Customer Experience 48

Interaction Metrics

APRIL 21, 2019

On April 24th, catch Customer Experience Speaker, Martha Brooke at the CX Analytics Summit held at the Porsche Experience Center in L.A. Hosted by Interaction Metrics' partner CallMiner, Martha will lead the workshop "Practical Ways to Improve Your Customer Listening".

Analytics 48

Analytics Metrics Customer Experience 48

CX Journey

JUNE 20, 2019

In this series, I share what this means for data, analytics & insight teams who need to work this way. My interest in this topic is the impact Agile working is having on customer insight, analytics, and data science teams. Data and Analytics leaders can feel under pressure to learn a whole raft of new terms and practices.

Analytics 55

Analytics Coaching Feedback Best practices 55

NobelBiz

FEBRUARY 15, 2023

This workshop brings together at the same table the management of the contact center and the ordering client. Even though the purpose of these calibration workshops for the various assessors is to match the level of criteria between the customer and the service provider, they provide a number of benefits.

Calibration 52

Calibration Call Center Call Logging Quality management 52

CX Journey

MARCH 21, 2018

Customer journey mapping workshops: even if you don't hire a consultant to conduct the mapping sessions with/for you, you'll still need to factor in location costs, materials, food and beverages, etc. Consultants, but just keep associated costs in mind under this header. Consultants, but just keep associated costs in mind under this header.

Journey mapping 108

Journey mapping Consulting Consulting Surveys 108

AWS Machine Learning

DECEMBER 12, 2023

Racing with AWS DeepRacer The event played out in three stages, starting with a workshop on AWS DeepRacer to cover the basics of reinforcement learning, which was attended by over 225 Vodafone engineers. He is based out of London and helps AWS Partners find optimal solutions on AWS for their customers.

Telecommunications 108

Telecommunications Engineering Chatbots CRM 108

Peter Lavers

NOVEMBER 14, 2017

So, if you are leading an Analytics , Data Science or Insight team , where should you invest? Two analytics leaders lay down the “which skills” gauntlet. These included data, analytics & statistical modelling teams (who would now be called Data Science). So, let me share those discussions and challenges with you.

Analytics 100

Analytics Banking Consulting Consulting 100

JustCall

MARCH 28, 2023

Regular team meetings and workshops provide opportunities to discuss industry trends, new strategies, and techniques to enhance sales performance. Schedule regular team meetings and workshops to ensure ongoing collaboration and learning opportunities. JustCall is a leading cloud phone and SMS system built for sales teams.

Sales 52

Sales CRM Best practices Morale 52

CX Journey

JUNE 20, 2019

In this series, I share what this means for data, analytics & insight teams who need to work this way. My interest in this topic is the impact Agile working is having on customer insight, analytics, and data science teams. Data and Analytics leaders can feel under pressure to learn a whole raft of new terms and practices.

Analytics 32

Analytics Coaching Feedback Best practices 32

ConvergeOne

JUNE 3, 2021

Full context indexing with machine learning analytics. Complimentary Ransomware Readiness Workshop. The ConvergeOne Ransomware Readiness Workshop focuses on your organization’s readiness for a ransomware attack. During this workshop, ConvergeOne experts will analyze your environment for the following: User Awareness Training.

Education 93

Education Analytics Personalization Marketing 93

C Space

OCTOBER 5, 2021

Through the use of data analytics and “best in class” paradigms, I’m excited to show that the next iteration of C Space technology will be a force multiplier for internal and external users alike.”. I’m thrilled to join the leadership team and help shape the role technology plays in the next chapter of C Space.

Technology 98

Technology Engineering Consulting Consulting 98

Call Journey

FEBRUARY 2, 2020

Call Journey, a thought-leader in data and analytics space, announces its participation in the upcoming Microsoft Ignite the Tour in Sydney. We are also thrilled to talk about conversation data and analytics and our partnership with Microsoft” said Call Journey CEO Paul Humphrey.

Engineering 64

Engineering Analytics Enterprise Marketing 64

Fonolo

JANUARY 31, 2023

Include workshops and group activities as much as possible! As part of your formal training plan, schedule time to send staff to conventions, classes, and workshops. Involve your employees in data collection and analytics. A classroom doesn’t have to be the classic set-up with everyone in rows facing a teacher.

Call Center 141

Call Center Contact Center Coaching Gamification 141

AWS Machine Learning

NOVEMBER 17, 2023

Try our workshop to gain hands-on experience with Amazon Bedrock. He is also an adjunct lecturer in the MS data science and analytics program at Georgetown University in Washington D.C. She has over a decade of experience helping customers design and build data analytics, and database solutions.

APIs 92

APIs Customer Service Construction Analytics 92

Clarabridge

APRIL 20, 2017

Then take a look at what we’ve planned to inspire you: In-depth workshops. Industry experts Blake Morgan and Jeannie Walters will be offering their insights in exclusive pre-conference workshops. We’ve planned workshops with industry experts. We’re excited, and we hope you’ll join us. Still not convinced? Rousing keynotes.

Analytics 60

Analytics Education Best practices Customer Experience 60

Fonolo

JANUARY 22, 2020

With a totally flexible event experience, attendees can access a range of workshops — as well as 1:1 time with Oracle’s own experts — to help take their CX game to the next level. Description: Although still just a ‘save the date’ for 2020, we can always expect some great speakers and workshops at C3.

Customer Service 129

Customer Service Chief Customer Officer Contact Center Call Center 129

ChurnZero

FEBRUARY 17, 2021

Each inquiry, advisory engagement, and workshop that they conducted, was tagged to a corresponding business challenge. Predictive and Prescriptive Analytics. TSIA Resource: Predictive Consumption Analytics. Last year TSIA responded to over 3,000 inquiries from members. Customer Success Around the Web.

Best practices 78

Best practices Upselling Analytics SaaS 78

AWS Machine Learning

OCTOBER 5, 2023

He has published over 20 peer-reviewed papers in top venues, including ICLR, ICML, AISTATS, and KDD, with the service of organizing workshop and presenting tutorials in the area of time series and LLM training. His research interest is in systems, high-performance computing, and big data analytics.

Scripts 103

Scripts Big data Engineering SaaS 103

Taylor Reach Group

MAY 24, 2018

Everyone is invited to attend this conference, and anyone in the workforce planning community can benefit from the informative workshops and opportunities to network with peers. Big Data & Analytics for Retail Summit : June 6-7, Chicago, IL. SOCAP 2018 Data Reporting Workshop : June 12-13, Chicago, IL.

Contact Center 48

Contact Center Healthcare Best practices Call Center 48

CSM Magazine

MAY 9, 2023

Proactive Customer Engagement Predictive Analytics Startups can leverage the power of predictive analytics to identify customer needs and preferences. Predictive analytics tools can also be used to segment customers and target them with personalized marketing campaigns.

Customer Service 52

Customer Service Customer centricity Analytics Feedback 52

CSM Magazine

JULY 11, 2023

Be Data-Driven and Analytics-Focused Data is a powerful asset for product managers. Embrace a data-driven approach, leveraging analytics and metrics to inform your decisions. Seek professional development opportunities, such as workshops, conferences, and online courses, to enhance your skills and knowledge.

Management 40

Management Feedback Analytics Marketing 40

Avaya

AUGUST 2, 2017

They’re challenged with evolving from legacy hardware to a services-based ecosystem that supports digital drivers like cloud, mobile, big data analytics, and social. English explained how enterprises can bridge a digital gap by engaging in a Discovery Workshop. Check out our eBook, Fundamentals of Digital Transformation.

Enterprise 63

Enterprise Big data Analytics Technology 63

Calabrio

OCTOBER 20, 2020

It’s been essential to have self-service tools for agents, ways to evaluate remote workers, and voice-of-the-customer analytics. We also strive to make virtual workshops as valuable as possible for customers going through new training and implementations. The Power of People.

Government 82

Government Coaching Self service Analytics 82

HGS

MAY 20, 2018

There are some positive signs that things are starting to change though, for example the introduction of intelligent self-service for UK Visa and Immigration Service, the shift to online application processes for Passports, Driving Licences and Self-Assessment and the use of speech analytics on DVLA.

Government 100

Government Customer Service Chatbots Self service 100

TechSee

AUGUST 14, 2023

Adrian Swinscoe, Customer experience advisor, author, speaker Adrian is a huge fan of organizations that do great things for their customers and has been helping many achieve their own level of greatness for over 25 years via consulting, writing, speaking workshops, and advisory work.

Customer Service 207

Customer Service Customer centricity Contact Center Consulting 207

AWS Machine Learning

FEBRUARY 13, 2024

For example, the analytics team may curate features like customer profile, transaction history, and product catalogs in a central management account. His expertise spans a broad spectrum, encompassing scalable architectures, distributed computing, big data analytics, micro services and cloud infrastructures for organizations.

Accountability 110

Accountability Government Engineering Scripts 110

ChurnZero

SEPTEMBER 29, 2023

Training course completion: Celebrate customers who show initiative by enrolling in a course, webinar, or workshop. Alerts: Set up notifications—using a customer success platform or product analytics tool—for when a user takes a positive action within the product. It shows they’re invested in getting maximum value from your product.

Benchmark 52

Benchmark Feedback Surveys Best practices 52

Aspect

APRIL 4, 2018

As part of our ongoing collaboration with CallMiner, we’re eagerly anticipating the Engagement Analytics Lunch we’ll be holding at the new Aspect offices on 19 th April! The post Aspect joins forces with CallMiner for Engagement Analytics Lunch on Thursday 19th April appeared first on Aspect Blogs.

Analytics 14

Analytics Consulting Consulting Technology 14

Avaya

JUNE 9, 2017

They’re challenged with evolving from legacy hardware to a services-based ecosystem that supports digital drivers like cloud, mobile, big data analytics, and social. To learn more about our Professional Services Discovery Workshop, download the webinar replay.

Enterprise 41

Enterprise Big data Analytics Technology 41

NobelBiz

JUNE 19, 2023

By harnessing cutting-edge technology and advanced analytics, call centers can gain valuable insights into their operations as they unfold , making informed decisions in the heat of the moment. As businesses, we need to harness this culture of immediate responses to elevate customer service levels.

Call Center 52

Call Center Coaching Contact Center Metrics 52

Select VoiceCom Blog

AUGUST 1, 2023

Provide online courses, on-site workshops, and one-on-one coaching or mentoring options to empower them in their roles. Leverage data analytics Utilise data analytics tools to gain valuable insights from customer interactions, feedback, and metrics. Conduct thorough interviews to assess their fit for the team.

Customer Service 52

Customer Service Brand ambassadors Journey mapping Metrics 52

CX Journey

JULY 14, 2016

This is also another marketing area badly in need of holistic customer insight rather than assuming only research or only analytics will do). In summary, a collaborative approach bringing together multiple teams from across your business in structured workshops, using material curated by your insight teams, has huge potential.

Analytics 35

Analytics Finance Marketing Advertising 35

Callminer

MAY 27, 2020

To learn how AI can assist you in retaining top talent within your organization, download our white paper, Understanding How Interaction Analytics Can Reduce Agent Attrition. Maybe your team would benefit from a creativity workshop or team-building seminar to improve in-office relationships.

Employee engagement 254

Employee engagement Surveys Feedback Personalization 254