Remove Analysis Remove First call resolution Remove Sales
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Transforming home ownership with Amazon Transcribe Call Analytics, Amazon Comprehend, and Amazon Bedrock: Rocket Mortgage’s journey with AWS

AWS Machine Learning

Through Rocket Logic – Synopsis, Rocket achieved remarkable results: automating post call interaction wrap-up resulting in a projected 40,000 team hours saved annually, and a 10% increase in first-call resolutions saved 20,000 hours annually.

Analytics 115
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6 Ways to Reduce Call-backs with the Right Language

Callminer

A significant goal for your call center is how to improve first call resolution (FCR) rates and reduce call-backs from customers. First call resolution is arguably one of the most important key performance indicators (KPI’s) because it shows how effective your agents are during conversations with customers.

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Remarkable Inbound Call Center Sales Techniques and Training

JustCall

One of the most important aspects of this is an inbound call center, where customers reach out for information, support, or to make a purchase. However, a call center is only as effective as its sales techniques and training. So, let’s dive in and learn how to turn every call into a successful sale!

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AI Agent Assist: Get Situational Prompts To Speed Up Sales & Support Readiness

JustCall

Post-call evaluation is post-mortem. Ideally, your sales and customer support reps need real-time assistance. They will perform much better if they receive help during the live call. It has been shown to reduce average call length, increase first call resolution, and reduce escalations to supervisors.

Sales 52
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How Real-Time AI Will Transform the Call Center

Speaker: Scott Stephenson, Co-Founder, CEO Deepgram

Real-time speech transcription, analysis, and enablement are now a reality. Post-call analysis and selective call auditing has brought you more information and insights on your customers, but what can you do with real-time transcriptions for all your calls?

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An Ultimate Speech Analytics Guide to Improve Sales and Customer Service

JustCall

Speech analytics is one such technology that allows companies to increase their sales by tailoring their interactions with prospects and enhancing sales pitches. In fact, with speech analysis, you can ensure that 100% of your calls are assessed and analyzed. How Speech Analytics Can Help You Boost Sales?

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What is Voice Analytics? (A Guide for Sales & Customer Support Teams)

JustCall

And that’s what many sales and customer support teams are doing now. The new-age voice analytics software for call center can measure the emotional state of a customer at any given point during a phone call. The system analyzes the overall interaction and unearths deep insights for the sales and support teams.