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Sales & Marketing Gap Analysis: What is it?

JustCall

Does this feeling exist especially in the case of sales and marketing? You might have to perform a sales and marketing gap analysis, if yes. A well-thought-out sales and marketing gap analysis eliminates all the guesswork that goes into optimizing team performance and allocating resources. We take an in-depth look.

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Linking ESG Programs to Corporate Financial Performance: An Econometric Analysis Approach

CSM Magazine

Through advanced econometric analysis, we aim to illuminate the deep connection between ESG initiatives and Corporate Financial Performance (CFP). Establishing Econometric Models for ESG-CFP Analysis When choosing an econometric model for ESG-CFP analysis, it’s crucial to find a balance between model accuracy and simplicity.

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What is Voice of the Customer? [+ how to get data analysis]?

Lumoa

Organizations that analyze and act on their customer behavioral data outperform the market by 85% in sales growth, according to a 2021 study by Microsoft. From qualitative to quantitative information, actively soliciting feedback to passively analyzing user behavior, text analysis to interviews, VoC data collection can run the gamut.

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Replacing Customer Service Surveys with Sentiment Analysis

Balto

You can eliminate post-transaction surveys with a new sentiment analysis technique called the sentiment arc. Traditional sentiment analysis evaluates the words a customer is using in a phone, chat, or other conversation to identify whether they are happy, neutral, or upset at the end of an interaction.

Surveys 52
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The 2023 Customer Experience Management Value Index

In the complex ecosystem of CX tools developed for disparate use cases, metrics, and processes, Verint ranked as Exemplary through thorough analysis of product and customer experience in the Index. The Value Index is an assessment of how well vendors address buyers’ requirements for CX software and incorporates all criteria.

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The Benefits of Customer Profile Analysis for Business Growth

Lumoa

One of the best ways to do that is through a customer profile analysis. Even with such a simple explanation, it’s clear to see how conducting a customer profile analysis can result in business growth. This article will explore five of the most notable impacts of customer profile analysis on your company.

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How Omnichannel Sentiment Analysis Improves Customer Experience

Calltools

One way to gauge your customers’ experience is through sentiment analysis during their interactions with your contact center. What is Sentiment Analysis? Sentiment analysis allows you to identify essential issues and take steps to remediate them. You need to understand exactly how you are doing and how to improve.

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Pressure Points: How to Ensure Your B2B Pipeline Passes Inspection

This eBook highlights best practices for developing a pipeline management process that helps sales leaders and their team C.L.O.S.E you’ll see what we mean in this eBook) more revenue through data-driven prospecting, stage analysis, and subsequent sales enablement.

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How Real-Time AI Will Transform the Call Center

Speaker: Scott Stephenson, Co-Founder, CEO Deepgram

Real-time speech transcription, analysis, and enablement are now a reality. Post-call analysis and selective call auditing has brought you more information and insights on your customers, but what can you do with real-time transcriptions for all your calls? Learn about advances in Conversational AI/Voicebots to reduce agent load.

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Top Industry Secrets for Successful Contact Center Scripting

Speaker: Colin Taylor, CEO & Chief Chaos Officer at The Taylor Reach Group, Inc

They attempt to set out an ‘ideal’ path to success on the call, whether that's a sale, a resolved inquiry, or a closed case. The aim of a script has always been to assist and help the agent, and technology has enabled many agent assist capabilities, such as real-time sentiment analysis and collaborative or dynamic scripting.

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6 Killer Applications for Artificial Intelligence in the Customer Engagement Contact Center

If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.

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Executive Report: The Customer Data Too Often Overlooked by the C-Suite

A recent Calabrio research study of more than 1,000 C-Suite executives has revealed leaders are missing a key data stream – voice of the customer data. Download the report to learn how executives can find and use VoC data to make more informed business decisions.