DMG Consulting Releases 2024 Workforce Management for the Enterprise in the Digital Era Report
DMG Consulting
MARCH 27, 2024
Additional flexibility includes more shift/swap options, new ways to bid for hours and time-off, and easy approaches to managing paid time off (PTO), voluntary time off (VTO), and overtime (OT). WFM vendors are also looking for creative ways to motivate agents via gamification to self-schedule hard-to-fill shifts and hours.
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