CCNG
NOVEMBER 9, 2022
Despite its unique impediments, contact center senior leaders should regularly examine the effectiveness of their employee engagement strategies. Automatically aggregate, synthesize and analyze collective data and present it in functional real-time management dashboards to every stakeholder.
CX Accelerator
DECEMBER 31, 2018
The specific challenge was as follows: How can we as leaders develop a healthy blend of compassion, flexibility, and empathy, while fostering the right amount of individual accountability inside of our teams? What are the goals/KPI’s that everyone is accountable for? What a fantastic question! They have a free or paid version.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Taylor Reach Group
SEPTEMBER 3, 2021
It’s easy for managers to justify lower wages for remote employees: no commute time or travel expenses, reduced stress, and improved work-life balance. But these “perks” only contribute to job satisfaction and employee engagement; they should not be viewed as a trade-off for fair and equitable compensation.
Playvox
FEBRUARY 20, 2024
Leverage a Workforce Management Solution When you have a globally dispersed team, it becomes even more important to leverage a solution that accounts for differing schedules and skill sets. That’s where a Workforce Management solution moves from a “nice to have” to a “must have.”
Playvox
JANUARY 25, 2024
Contact centers need to account for additional variables, such as agents who specialize in specific and/or asynchronous channels. WEM adds the element of employee engagement as the linchpin to delivering outstanding CX. It’s well established that exceptional employee engagement produces extraordinary customer experiences.
Virtual Live Labs
SEPTEMBER 30, 2020
Leaders, trying to find their teams, start chasing down employees in the virtual hallways. When that doesn’t work, the organization adopts accountability strategies to get people into the desired activities. Employees then begin to feel management doesn’t care and that the company is really only interested in making money.
Virtual Live Labs
SEPTEMBER 30, 2020
Leaders, trying to find their teams, start chasing down employees in the virtual hallways. When that doesn’t work, the organization adopts accountability strategies to get people into the desired activities. Employees then begin to feel management doesn’t care and that the company is really only interested in making money.
Expert insights. Personalized for you.
195 
Let's personalize your content