Accountability contact center workforce Employee engagement Time management 
Playvox
JANUARY 25, 2024
Workforce management for contact centers is the art and science of having the right number of agents available at the right times to answer an accurately forecasted volume of incoming customer contacts at the service level standard set by a contact center while minimizing cost.
Fonolo
MARCH 8, 2022
When managing your workforce, you must ensure staffing and training levels are adequate to keep your contact center operational. How can you practice efficient call center workforce management? Most call center software providers let you test out WFM software before you purchase it. Scheduling?
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