JustCall

DECEMBER 10, 2020

As a result, efficient call center training does the following: Increases personal interaction. Increase Employee Engagement With Sessions. This increases employee engagement. Call recording has been instrumental in not only holding the agents accountable but also for training purposes.

Best practices 52

Best practices Call Center Sales Average Handle Time 52

Russel Lolacher

JANUARY 23, 2023

And so anytime you may feel feel empathy for someone, you’re also gonna say, I don’t know if it’s the right time, I don’t know what I should say, I don’t know if I’m the right person, I don’t know if I should do that. Well, first, it’s a personalized thing. Because like you said, people?

Personalization 52

Personalization Employee engagement Construction Benchmark 52

Integrity Solutions

NOVEMBER 19, 2018

Millennials also want to be in a position where they can grow both professionally and personally. In fact, according to Oxford Economics, we typically want feedback 50% more often than any other employees. L & D gets frustrated because management isn’t holding their sales reps accountable to go to the online modules.

Coaching 76

Coaching Sales Feedback Management 76

ijgolding

JUNE 9, 2015

You must absolutely believe that enabling an organisation to be more customer centric is the ‘right thing to do’ – right for the customer; right for the employee; and right for the shareholder. It is not about money; or personal gain; or political skulduggery – it is about BELIEF in doing what is right. A customer-centric organisation.

Customer Experience 119

Customer Experience Customer centricity Metrics Journey mapping 119

SmartKarrot

JULY 2, 2021

Operates as the principal point of contact and liaison for all strategic accounts for service management, support, and escalations. Efficiently manage time to focus on essential activities to ensure customer satisfaction, account renewal, and account growth. Conduct group refresher workshops and webinars.

Call Logging 10

Call Logging Upselling Accountability Employee engagement 10

Russel Lolacher

MAY 1, 2022

In this episode of Relationships at Work, Russel chats with author, speaker, coach and award-winning entrepreneur Vicki McLeod on speaking well in the workplace, either in-person or through technology. How speaking well helps employee engagement. That person over there. The importance of preparation, and its dark side.

Employee engagement 52

Employee engagement Personalization Management Scripts 52

Playvox

MARCH 21, 2024

Let’s face it — no one contacts your contact center to tell the person who answers the phone, text, or chat to tell your organization that they love your brand, service, or product. Let’s take a deeper look at the factors that influence employee engagement and morale. All of this leads to better agent morale.

Morale 90

Morale Contact Center Quality management Coaching 90

Netomi

JANUARY 5, 2022

Prior to joining Temkin Group, she implemented the CX strategy and managed the Voice of the Customer program for Crowe Horwath LLP, one of the top 10 public accounting and consulting firms in the US. He also led the creation and updating of many of Forrester’s customer experience evaluation methodologies and training workshops.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

Playvox

MARCH 27, 2023

This could include a combination of classroom training, on-the-job training, learning courses , and workshops. The Power Of Real-Time Support I’ve personally seen the impact that real-time support can have on customer service center productivity. We will delve deeper into both of these points later in this article.

Contact Center 84

Contact Center Gamification Coaching Quality management 84

Russel Lolacher

FEBRUARY 1, 2021

As defined by “giving an account of something that one has observed, heard, done, or investigated.” I once did a workshop 26 times, in six weeks. By the end of it, the workshop was a well-oiled machine. Usually for a larger group of people looking for a few inspirational and/or actionable takeaways.

Personalization 81

Personalization Employee engagement Consulting Consulting 81

Russel Lolacher

JANUARY 16, 2023

And you know, deciding that maybe when you thought you had experience to lead a media house, you may have got it wrong, maybe the insurance man really is the person that can do it way better than you and then after the bitterness resides, sorry, succeeds subsides. That has you just sitting there and mouth open and gassed in shock.

Education 98

Education Construction Employee engagement Personalization 98

Russel Lolacher

OCTOBER 16, 2022

The trial and error of time management personalization. And you can hear some of his expertise and Huffington Post, CBC Radio, LinkedIn learning, and he’s a good friend of this particular person right here and someone that I well, I have a quite high regard of… Mike, right? Where to start when you want to address overwhelm.

Time management 98

Time management Management Personalization Government 98

Russel Lolacher

JUNE 13, 2022

First question I asked every single person and it can be good, it can be bad, I guess it really depends on how you want to start your day when you relive this memory, which is I’m gonna start with you, Robin, what’s your best or worst employee experience? And, and he’s like, because I’m just not a smart person.

Coaching 59

Coaching Engineering Personalization Feedback 59

Up Your Service

AUGUST 8, 2018

Far from being a slave, the service provider is the most valuable person of all, because they are the source that is generating the value. That could be an external customer, client, an internal colleague, an employee, or even your boss. This interview was first posted by our friends at the keynote speaker agency www.Speaking.com.

Education 53

Education Airlines Scripts Personalization 53

Up Your Service

AUGUST 8, 2018

Far from being a slave, the service provider is the most valuable person of all, because they are the source that is generating the value. That could be an external customer, client, an internal colleague, an employee, or even your boss. Building a Service Culture, an interview with Ron Kaufman. What is the source of value?

Education 40

Education Airlines Scripts Personalization 40

Lumoa

APRIL 24, 2018

NPS is NOT the answer to everything like some would have us believe - especially in corporate / B2B key account management where long-term trust and relationship quality are key. Include NPS with CSAT, CES, FCR, employee engagement, emotion, etc. Peter Lavers Customer Experience and CRM Expert. blog linkedin twitter Why?

Consulting 135

Consulting Consulting Metrics Feedback 135