Interactions

SEPTEMBER 8, 2023

Getting stuck in a loop or being misunderstood by an automated customer care system brings out the worst in humanity. Thankfully, customer service tools have advanced in recent years, and AI is accelerating the change. The AI experience customers crave. If recordings were published, your grandmother would surely blush!

Customer Service 62

Customer Service Self service Contact Center Banking 62

ClearAction

APRIL 13, 2023

Selling to the right type of customers makes everything better. Check-in with your Chief Operating Officer and VP-Customer Service: What are their biggest costs caused by customers? What types of customers are causing those costs? Then, evaluate these natural groups’ revenue potential and cost to serve.

Chief Customer Officer 62

Chief Customer Officer Revenue potential Customer retention Engineering 62

SmartKarrot

MAY 12, 2023

In today’s highly competitive business landscape, managing and nurturing key accounts has become a critical aspect of organizational success. Key Account Management (KAM) is a strategic approach that focuses on developing long-term, mutually beneficial relationships with a select group of high-potential customers.

Accountability 10

Accountability Management Revenue potential Upselling 10

JivoChat

APRIL 13, 2021

Automating customer service isn’t a fad. While some fears of chatbots stealing jobs persist, the reality is that customers now prefer the convenience of support automation, and businesses are profiting in many ways. Read on to learn more about the various ways that automating customer service can benefit your business.

Customer Service 40

Customer Service Chatbots Self service Abandon rate 40

Babelforce

APRIL 13, 2022

It weights liabilities and assets, operating costs, accounts payable and accounts receivable, cash flow, capital structure, etc. Accounting forecasting. Accounting forecasting uses past and present company data to predict future costs your company will incur. Who’s worth looking out for competition?

Workload forecasts 52

Workload forecasts Advertising Call Center Sales 52

JustCall

AUGUST 8, 2023

While there are several ways to achieve this goal, personalized product/service recommendation is one of the easiest ways in which conversational AI can increase eCommerce sales. After all, it accounts for 31% of eCommerce site revenues.

Sales 52

Sales Upselling Revenue potential Customer centricity 52

inmoment

NOVEMBER 6, 2019

Even though mystery shopping was once the standard approach to assessing service, new technology proves itself to be more effective and more reliable. InMoment’s latest white paper, “ Why a Customer Experience Program is More Powerful Than Mystery Shopping ,” details what intelligent technology can do that mystery shopping simply cannot. .

Revenue potential 40

Revenue potential Feedback Surveys Analytics 40