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Lost and Damaged Reputation: Consequences of Poor Customer Service

JustCall

A customer may forgive and forget a bad product, but they will never forget poor customer service. Customer support is notorious for not being helpful. are beloved by their customers owing to their wonderful customer support. 78% of leads fail to convert simply because of a poor customer experience.

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Interactions IVA: taking the dread out of contacting customer service

Interactions

Getting stuck in a loop or being misunderstood by an automated customer care system brings out the worst in humanity. Thankfully, customer service tools have advanced in recent years, and AI is accelerating the change. If recordings were published, your grandmother would surely blush! Your boss will thank you.

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How to Improve CSAT Score – 6 Step Strategy

Comm100

Customer satisfaction (CSAT) scores are a vital metric for any business trying to track and improve their customer service and support. The scores provide a snapshot of how satisfied your customers are with your products or services, indicating areas of success and those needing improvement.

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Unlocking the Value of Customer Experience: A Guide to Measuring CX ROI

NobelBiz

According to Forbes : 97% of consumers and 98% of contact center managers say customer service interactions impact whether consumers stay loyal to a brand. 61% of consumers will pay at least 5% more if they know they’ll get a good customer experience. This amount deducts your sales, marketing, and customer service charges.

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7 Ways to Automate Customer Service (Without Sacrificing Quality)

JivoChat

Automating customer service isn’t a fad. While some fears of chatbots stealing jobs persist, the reality is that customers now prefer the convenience of support automation, and businesses are profiting in many ways. Read on to learn more about the various ways that automating customer service can benefit your business.

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Brand Integrity and Your Ideal Customer

ClearAction

Selling to the right type of customers makes everything better. Check-in with your Chief Operating Officer and VP-Customer Service: What are their biggest costs caused by customers? What types of customers are causing those costs? Then, evaluate these natural groups’ revenue potential and cost to serve.

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How to Access Translation and Interpretation Services from CLI

Certified Languages International

New opportunities : Expert multilingual communication allows businesses to market products and services to new regions and demographics, expanding revenue potential. Accessing CLI’s Services CLI offers a range of translation and interpretation services , including phone and video interpretation and document translation.