JustCall

APRIL 5, 2023

When implemented correctly, CSM can: Preserve and increase a company’s revenue Increase customer advocacy Drive profitability as well as growth More importantly, customer success software can seamlessly integrate with your company’s existing CRM/help desk/social media management software to provide an in-depth view of the customer.

Management 52

Management CRM Analytics Customer retention 52

Amity

JULY 4, 2017

From outcome metrics, to usage data, to engagements – there’s a lot of data out there to indicate how healthy your customer truly is. Yet, if you think you’re getting a full picture of your customer, but you’re not asking them exactly how they feel, you’re missing the point.

Surveys 66

Surveys SaaS Feedback Customer advocacy 66

Education Services Group

JULY 5, 2023

We’ve steered our customers into a sturdy steady state during Service, and we’re continuing to proactively check in, demonstrate value, and manage the conversations that need to happen to facilitate renewal. Customer Success leaders know they need to prove their team’s impact on metrics like Net Revenue Retention (NRR).

Journey mapping 52

Journey mapping Engineering Sales Enterprise 52

SmartKarrot

FEBRUARY 17, 2022

Role: Customer Success Director, SaaS (Remote) Location: Remote, United States Organization: Talentify.io As a Customer Success Director, you will design and build a Customer Success strategy, including support content creation, establishing standard operating procedures, and scalable processes.

Customer advocacy 19

Customer advocacy Upselling B2B SaaS 19

SmartKarrot

JULY 14, 2021

Apply here: [link] Role: Director, Customer Success Location: New York, NY, US Organization: Medidata Solutions As a Director of Customer Success, you will establish clear team goals/priorities in alignment with the broader Customer Success and Engagement strategy. This is a “player/coach” role by design.

Customer advocacy 10

Customer advocacy Technical Support Finance Consulting 10

SmartKarrot

JANUARY 28, 2021

Manage a team of regional Customer Success Managers in the UK and the US. Continually improving the effective running of Customer Success – the playbook, metrics, tooling and templates with an eye on automation. Work/align very closely with the Account Management teams and assist in closure as needed. Apply here: [link].

Upselling 10

Upselling Customer advocacy Enterprise Accountability 10

SmartKarrot

DECEMBER 22, 2020

Apply here: [link] Role: Director, Customer Success Location: New York, NY, US Organization: Medidata Solutions As a Director of Customer Success, you will establish clear team goals/priorities in alignment with broader Customer Success and Engagement strategy. Monitor team performance on key metrics and employee satisfaction.

Customer advocacy 10

Customer advocacy Accountability Customer centricity Coaching 10

ChurnZero

DECEMBER 20, 2019

Conversations are no longer driven by product features but rather about customer enablement and alignment on the expected impact from the partnership between the customer and a company. Making customers happy is no longer good enough. . . Is it retention, expansion, advocacy, product feedback, or service delivery?

Chief Customer Officer 80

Chief Customer Officer Sales Customer centricity SaaS 80

SmartKarrot

NOVEMBER 11, 2022

Role: Customer Success Director Location: Remote, United States Organization: Vonage As a Customer Success Director, you will maintain a portfolio of accounts with low churn, high adoption, and high health scores. Support the marketing programs that develop customer-specific case studies and references.

Customer advocacy 3

Customer advocacy Government Accountability Upselling 3

ChurnZero

DECEMBER 14, 2022

For the third year running, we asked CS teams who’ve challenged the status quo with innovative, meaningful, and customer-centric approaches to enter the ChurnHero Awards and tell us all about it. Increasing product adoption and customer ROI with thoughtful approaches. Boosting account renewals and expansions using data and automation.

SaaS 98

SaaS Accountability Feedback Customer advocacy 98

Totango

MARCH 29, 2022

For Hannah Strickland, a customer success manager at Incident IQ , the use of Totango and HubSpot has been a game changer for her team’s understanding of their customer accounts. Here’s how Totango and HubSpot help teams to create an improved customer journey. Grow customer advocacy and change detractors into promoters.

Customer advocacy 93

Customer advocacy Upselling Accountability Sales 93

SmartKarrot

JUNE 24, 2022

Develop and publish content on best practices, case studies, and benchmarks. Revamp customer experiences by catering to stakeholder personas and providing consultative thought leadership through workshops, training sessions, and rich content. Account management, project management, and problem-solving skills.

Customer advocacy 3

Customer advocacy Benchmark outsourcing Accountability 3

SmartKarrot

MARCH 14, 2022

Role: Vice President Customer Success – AI Software Location: New York, NY, US (On-site) Organization: BD Strategy Partners As a Vice President of Customer Success, you will evaluate and where appropriate, implement improvements to CS/AM workflow processes.

Customer advocacy 3

Customer advocacy Enterprise Technical Support Government 3

SmartKarrot

DECEMBER 20, 2021

Drive customer advocacy in the form of case studies, testimonials, and referrals. Work side-by-side with the Account Executive and Product teams to retain a strong service offering and deliver the best Onfido experience possible to the customers.

Customer advocacy 3

Customer advocacy Best practices Government Engineering 3

CustomerSuccessBox

MAY 16, 2022

A customer success tool is a software with in-built tools to provide a holistic view of your customer’s account health. These tools provide insights into various metrics that enable your Customer Success team to identify which customers need more assistance, or where there may be potential pain points.

Management 52

Management Upselling SaaS Accountability 52

SmartKarrot

AUGUST 4, 2020

Simply put, they depend on some of the specific terminologies such as customer health score and churn indicators to identify the churn before it actually takes place. Most companies find out about churn when a customer cancels an account. How can a customer success leader be proactive about churn?

Journey mapping 10

Journey mapping SaaS Customer advocacy B2B 10

SmartKarrot

MAY 19, 2022

While the onus of ensuring customer success falls on customer success teams, it is important to notice that all teams play an important part. Customer success teams are responsible for successful onboarding of the customers, reducing churn, increasing customer advocacy , and ensuring customer lifetime value increases.

Customer centricity 10

Customer centricity Brand ambassadors B2B Customer advocacy 10

CustomerSuccessBox

NOVEMBER 24, 2021

Retaining customers Improving your brand’s reputation Customer Advocacy Competitive advantage Converting potential customers into real customers. These reasons give a glimpse of why creating and proving customer value is extremely important. Build Community for your customers.

Upselling 52

Upselling Feedback Customer advocacy B2B 52