Outsource Consultants

AUGUST 3, 2020

Here are some key themes to consider to lower your average handle time (AHT): Coach — Reducing AHT can be as simple as executing a playbook. Automate — Have you tested your own call center experience lately?

Interactive Voice Response 127

Interactive Voice Response Average Handle Time outsourcing Call Center 127

Quality Contact Solutions

DECEMBER 16, 2020

By Nathan Teahon, Strategic Account Manager. In many cases, I would refer to this as “asking for the sale”; however, depending on the script’s objective, perhaps that isn’t the same call to action. Nathan Teahon is a Strategic Account Manager for Quality Contact Solutions. ?Nathan Nathan’s experience?has

Telemarketing 97

Telemarketing Scripts B2B Call Center 97

aircall

JANUARY 24, 2022

Account updates. CRM – Use a cloud-based phone system, software solutions, and your CRM together so all call agents have access to the most current, real-time information. Productivity – Get desktop notifications, tag calls, and use click-to-dial to address calls quickly and personally. . Cancellations.

Call Center 126

Call Center Best practices call center software CRM 126

OctopusTech

MARCH 1, 2023

Product and tech support Customers call for help to solve a wide array of issues, from returning damaged products or changing account information and passwords to complaining about product malfunctions. Call centers should resist the attitude that “supervisors will pick it up as they go.” Fight the urge.

Interactive Voice Response 62

Interactive Voice Response Call Center Gamification Schedule adherence 62

Quality Contact Solutions

DECEMBER 16, 2020

By Nathan Teahon, Strategic Account Manager. In many cases, I would refer to this as “asking for the sale”; however, depending on the script’s objective, perhaps that isn’t the same call to action. Nathan Teahon is a Strategic Account Manager for Quality Contact Solutions. ?Nathan Nathan’s experience?has

Telemarketing 52

Telemarketing Scripts B2B Call Center 52

SharpenCX

NOVEMBER 17, 2020

How to use this method to improve your customer experience: Build recognition into your call center culture. Coach your agents frequently, and loop them in on their performance goals and metrics. The more happiness you can conjure, the better your call center experience.

Contact Center 67

Contact Center Customer Experience Banking Coaching 67

Talkdesk

JULY 8, 2016

Talkdesk Product Manager Alex Willen and Slack Account Manager Jesse Elliott discussed Slack’s new functionalities as relates to phone support teams in our webinar “Using Slack to Reinvent the Call Center Experience.” The solution here is to use Slack in conjunction with your call center software.

call center software 40

call center software Morale Call Center Coaching 40