Accountability, Call center experience, Call Logging and Coaching

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Accountability

Call center experience

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Overcoming common contact center challenges with generative AI and Amazon SageMaker Canvas

AWS Machine Learning

DECEMBER 21, 2023

Prerequisites For this post, make sure that you have set up an AWS account with appropriate resources and permissions. With SageMaker Canvas generative AI, contact center analysts save time in the creation of call scripts, and are able to quickly try new prompts to tweak the scripts creation.

Contact Center

Contact Center Scripts Interactive Voice Response contact center solutions

Essential Technologies in Call Center Workforce Management

Tenfold - Contact Center Blog

DECEMBER 28, 2017

While agents hold the keys to your company’s success, they are also the most expensive resource you have – accounting for 60% to 70% of expenses in a contact center. Depending on organizational needs, call centers can implement an array of different technologies, from basic to sophisticated.

call center workforce

call center workforce Call Center Technology Management

Webinars

Manual Call Reviews? Theres a Better Way!

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Customer Contact Central

Overcoming common contact center challenges with generative AI and Amazon SageMaker Canvas

Essential Technologies in Call Center Workforce Management

Webinars

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