ChurnZero

MARCH 3, 2020

Conferences, forums, and workshops are a great way to brush up on your skills, learn new ones and hear from thought leaders and experts in your industry. It’s also a great opportunity to meet and network with peers within the Customer Success community. Pulse Date: May 13 – 14 2020 Location: San Francisco, CA.

SaaS 72

SaaS Chief Customer Officer Best practices B2B 72

ShepHyken

SEPTEMBER 7, 2023

How to train new CX processes Refining your current CX processes and training your team is crucial for developing a more customer-centric team culture and building a well-oiled machine. Customer onboarding Conduct role-playing sessions where teams act as both the customer and the onboarding specialist.

Customer centricity 334

Customer centricity B2C Feedback Upselling 334

InGenius

DECEMBER 19, 2019

Customers and anyone else interested in deepening their practice are invited to sign up for our KCS training courses , including the newly added "Intelligent Swarming Workshop". Upland PSA: The future of professional services is customer-centric. Investing in our customers.

Contact Center 98

Contact Center Customer centricity Enterprise Finance 98

SmartKarrot

MAY 27, 2020

Has your mind been pondering around these questions like – ‘What skills are the top account management companies looking for’? Are they even looking for account managers to hire? Let’s see how you can benefit from the best account manager training available online. LAMP Account Management Training .

Accountability 10

Accountability Management Best practices Customer retention 10

CSM Practice

JUNE 19, 2019

At CSM Practice, we have empowered a number of high growth organizations at this strategic stage by improving their scalability while increasing their lower customer segment satisfaction using a customer-centric approach. Customer Success Training Plan. Launching customer success in early stage startups: [link].

Education 67

Education SaaS Feedback Accountability 67

SmartKarrot

JUNE 11, 2021

In this list, you set a rundown of some stellar customer success certification so you can choose which is right for you. Best Customer Success Certifications 2021. SuccessHacker Certifications and Training Workshops. The course is led by trainers who have 60+ years of combined experience in the customer success space.

Best practices 22

Best practices SaaS Accountability Education 22

CSM Practice

JUNE 19, 2019

At CSM Practice, we have empowered a number of high growth organizations at this strategic stage by improving their scalability while increasing their lower customer segment satisfaction using a customer-centric approach. Customer Success Training Plan. Launching customer success in early stage startups: [link].

Education 40

Education SaaS Feedback Accountability 40

SmartKarrot

MAY 3, 2021

Work in conjunction with the support team to prepare and deliver sales presentations to potential and existing customers. Resolve customer complaints in a timely and professional manner to maintain customer loyalty. Expanding industry knowledge by attending educational workshops and reading professional publications.

Customer centricity 10

Customer centricity Education CRM Best practices 10

SmartKarrot

JANUARY 11, 2021

Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies. Drive activation and retention of customers at all times. Apply here: [link].

Upselling 10

Upselling Benchmark Customer centricity Education 10

Netomi

JANUARY 5, 2022

She leads the XM Institute’s research into CX and EX best practices and the broader organizational capabilities required for building loyalty by improving customer and employee experiences. LinkedIn: Augie Ray – Vice President Analyst – Customer Experience for CX and Marketing Leaders – Gartner.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

SmartKarrot

JANUARY 5, 2021

Here’s our Top 50 Customer Success Influencers list celebrating those frontiersmen and women pushing the boundaries and making Customer Success the force that it is today. Without further ado, here is presenting to you our Top 50 Customer Success Influencers for 2021. Lincoln Murphy. Peter Armaly. Jay Nathan.

Chief Customer Officer 21

Chief Customer Officer SaaS B2B Consulting 21

SmartKarrot

JULY 6, 2020

The ways in which you determine KPIs; business goals in line with customer success goals; customer categories and corresponding service levels; among others. The systems, policies, and best-practices you put in place to create an environment conducive to achieving Customer Success. A report by Deloitte ?states

B2B 10

B2B Finance Surveys Sales 10

ClearAction

DECEMBER 31, 2017

What is Customer Experience Improvement? What more could you wish for than 288% higher lifetime value of your key accounts? That’s really the goal of customer experience management, whereas recommendations, high survey scores, repeat purchases, and so forth are all means to this end. Lynn Hunsaker.

Customer Experience 54

Customer Experience Morale Accountability Surveys 54

NobelBiz

JUNE 26, 2023

Training and development programs are vital components to equip human resources with the necessary knowledge and skills to utilize the infrastructure effectively and deliver excellent customer service. Watch our free, on-demand workshop about How to Boost Outbound Efficiency While Remaining TCPA Compliant.

Call Center 52

Call Center Interactive Voice Response call center software CRM 52

ClearAction

JANUARY 20, 2020

6) Reset CXM Roles as Facilitators of CX Accountability. A decision out-of-sync with intentional CX by one or a few employees can rapidly and severely erode customer trust, word-of-mouth, goodwill, and stock value. Advantages: Draws a line in the sand for internal momentum and accountability.

Customer Experience 120

Customer Experience Surveys Metrics Feedback 120

ClearAction

JANUARY 20, 2020

6) Reset CXM Roles as Facilitators of CX Accountability. A decision out-of-sync with intentional CX by one or a few employees can rapidly and severely erode customer trust, word-of-mouth, goodwill, and stock value. Advantages: Draws a line in the sand for internal momentum and accountability.

Surveys 90

Surveys Metrics Feedback Chief Customer Officer 90

ClearAction

OCTOBER 2, 2017

13) Root Cause Analysis : asking “why” 5 times about the reasons your company causes a symptom observed by customers is the surest path to preventing recurrence of the symptom. 14) SIPOC / COPIS : Suppliers create Inputs to your Process which produces Outputs that Customers experience.

Customer Experience 78

Customer Experience Journey mapping Management Customer centricity 78

SmartKarrot

JULY 26, 2021

Role: Client Success Director – Strategic Customers, West Location: Center, PA, US Organization: Dun & Bradstreet As a Client Success Director, you will be the single point of contact and subject matter expert for client requests/issue escalations as needed. Grow usage of BrightEdge within each account.

Upselling 10

Upselling Accountability Customer centricity Best practices 10