Accountability Benchmark Groups Journey mapping 
Amity
MARCH 24, 2016
We benchmark ourselves against standards such as body mass index to determine where we should ideally be. If this approach - theoretically - works when dieting, why not use benchmarking with customers? We are talking about benchmarks on how they are currently doing and where they should ideally be.
Totango
FEBRUARY 10, 2021
Set success goals for each stage of your customer journey map. Set Success Goals for Each Stage of Your Customer Journey Map. To put your goals of promoting customer success into action, you can define benchmarks that measure success in quantifiable terms. Proactively guide customer growth.
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PeopleMetrics
JANUARY 24, 2022
This embodies the 80/20 principle – that a small % of your customers (20%) account for a large proportion of your sales (80%). We also offer help with journey mapping and training your people to deliver the differentiated experiences high-impact customers expect. That 20% consist of high-impact customers.
ClearAction
JULY 23, 2023
In addition to the groups listed above: Marketing managers are creating content and campaigns to educate and nurture prospective and existing customers. They may have customer stories useful for customer journey maps. Check-in with each of these groups to establish an alliance among them. Build from these strengths.
Totango
AUGUST 18, 2022
Assigning account managers. Activating accounts. Thus, in your customer journey map , onboarding fills in the gap between your customer’s conversion to a premium buyer and their adoption of your product into their daily workflow. Establishing benchmarks representing progression and completion of onboarding.
ClearAction
DECEMBER 16, 2017
DO THIS: Identify all parties within a customer account with the power to kill a buying decision. From the ClearAction Business-to-Business Customer Experience Management Benchmarking Study. From the ClearAction Business-to-Business Customer Experience Management Benchmarking Study. B-to-B Customer Journey Maps: New Wisdom.
Education Services Group
JUNE 4, 2020
What phase of your customer journey map are you focusing on? The goal was to test a pre-renewal playbook and workflow for a group of customers whose contracts were coming up for renewal in December. Maybe you’re still in the process of constructing your customer journey map or determining your performance benchmarks.
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