Spearline
MAY 3, 2022
Standard conference functionality. Replicate a conference call and test all conference functionality. Conference call forward functionality. The power of a benchmark comparison in phone number testing When you receive an alert that your phone number is not functioning, you know immediately that there is a problem.
Comm100
MAY 21, 2019
The conference kicked off with a keynote from customer service author, consultant, and trainer, Jeff Toister. So when Jenny opens her session with a short breathing exercise, it’s a wonderfully welcome moment of calm in a sea of conference madness. Jeff Toister Keynote – Hidden Obstacles to Outstanding Customer Service. Kristy Powers.
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Taylor Reach Group
MAY 24, 2018
At Taylor Reach Group, we have compiled a list with hundreds of expos, conferences and summits focused on the Call Center, Contact Center and/or Customer Experience. 2018 SWPP Annual Conference: June 4-6, Nashville, TN. Healthcare Call Center’s 30th Annual Conference: June 13-15, Pittsburgh, PA. and Now What?’
CSM Magazine
APRIL 6, 2023
At our recent Disrupt 2023 conference I outlined how, at Sabio, we’re using data to ‘think outside the tick-box’ and help create lasting and effective wellbeing strategies for clients. First, an initial Spotlight Consultancy engagement to benchmark and understand current workplace wellbeing.
Totango
DECEMBER 1, 2021
Agile CS goals should be quantified in terms of measurable objectives and benchmarks. This provides transparency and accountability and empowers a data-driven approach to customer success. Standardize your documentation approach by developing a requirements template. Define How to Measure Success.
ClientSuccess
JANUARY 11, 2023
To help organizations get the most out of this important function, there are now a variety of resources available: from websites and white papers to webinars, conferences and technologies. As it turns out, the Golden Rule is really the benchmark for success when it comes to customer service and support. In fact, a lot.
Call Experts
MARCH 5, 2020
Experienced teams at plumbing contact centers follow pre-designed protocols for handling emergencies and always have accountability for correct message delivery. Summer Conferences for Medical Professionals and Equipment Providers. Summer HR Conferences. Customer Support and Call Center Conferences 2018. Free your Phone!
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