CX Accelerator
OCTOBER 25, 2018
Summarized below are a few of the most popular trends coming out of the conference… Most of us are not ready for AI. A poll of the conference audience showed a great deal of inconsistently, with many rolling it up as part of Customer Service. Find out more about Frost and Sullivan CCW Conference HERE and I hope to see you in 2019!
Vcaretec
JUNE 6, 2022
It’s that time of year again - time to map out your budget for industry conferences and events. Conferences have huge value for brands looking to learn, network, and even find their next strategic partner. We’ve made it easy for you to check this off your list with our Big List of Customer Care Events and Conferences.
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Fonolo
SEPTEMBER 6, 2017
Fonolo is excited to return as a sponsor for this year’s Contact Center Demo & Conference, happening September 25-27th at Mandalay Bay in Las Vegas, Nevada. If you’re looking for more information about ICMI Demo, or still need to get tickets, visit icmi.com/contact-center-demo-conference. Understanding Industry Benchmarks.
Satrix Solutions
JANUARY 2, 2019
Which is why attending conferences are paramount for professional and personal development. The ability to network with people organically, deeply engage with content with like-minded peers, and have a little fun, are all reasons conferences are valuable ways to improve yourself and your company. Dates: TBD. Why should you attend?
Spearline
MAY 3, 2022
Standard conference functionality. Replicate a conference call and test all conference functionality. Conference call forward functionality. The power of a benchmark comparison in phone number testing When you receive an alert that your phone number is not functioning, you know immediately that there is a problem.
Amity
NOVEMBER 21, 2016
Customer benchmarking — the practice of identifying where a customer can improve or is already doing well by comparing to other customers – helps Customer Success Managers to deliver unique value to their customers. I’ve found that SaaS vendors use seven distinct strategies to empower CSMs with customer benchmarking.
CSM Magazine
FEBRUARY 12, 2024
In the following article, we’ll explore some vital tips that will guide you in creating a corporate event that not only meets but exceeds the expectations of your attendees and sets a benchmark in your professional sphere. Ask yourself what you wish to achieve: Is it brand awareness, lead generation, or establishing thought leadership?
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