Everything You Need to Know About Auto Attendant
Hodusoft
APRIL 17, 2024
As per a research by SQM Group, self-service first call resolution ( FCR ) rate is 74%, and those who opt for a self-service option prefer it to an IVR used to navigate callers to agents for issue resolution. Recording audio messages does require more than a nice voice and some basic recording tools.
Let's personalize your content