Help Scout

AUGUST 22, 2023

Don’t miss out on revenue opportunities hiding in your support queue. Add sales, marketing, and account management into Help Scout as light users and tap into new revenue potential. Read the full article

Revenue potential 80

Revenue potential Accountability Sales Marketing 80

Totango

APRIL 9, 2024

This would establish shared accountability for net revenue retention (NRR) and ensure that all functions are incentivized to focus on long-term customer success. This approach results in stickiness and retention that generate ongoing revenue potential. to really understand the customers that renew.

Sales 109

Sales Outbound sales Revenue potential Accountability 109

SmartKarrot

MAY 12, 2023

In today’s highly competitive business landscape, managing and nurturing key accounts has become a critical aspect of organizational success. Key Account Management (KAM) is a strategic approach that focuses on developing long-term, mutually beneficial relationships with a select group of high-potential customers.

Accountability 10

Accountability Management Revenue potential Upselling 10

ClearAction

APRIL 13, 2023

Your Business Development managers may not have considered the bigger picture of success: brand integrity. Thus, the key to growing earnings per share (EPS) is careful management of both expectations and what’s received. Then, evaluate these natural groups’ revenue potential and cost to serve.

Chief Customer Officer 62

Chief Customer Officer Revenue potential Customer retention Engineering 62

Totango

NOVEMBER 23, 2021

There are some common symptoms that your current system is no longer up to the task of managing your customer’s success needs. This is because CRM tools are designed to manage customer relationship data, not customer success outcomes. Customer success tools can help you with sales, but they go beyond sales management.

Upselling 92

Upselling CRM Revenue potential Feedback 92

Babelforce

APRIL 13, 2022

This article is for you! It weights liabilities and assets, operating costs, accounts payable and accounts receivable, cash flow, capital structure, etc. Accounting forecasting. Accounting forecasting uses past and present company data to predict future costs your company will incur. What are their plans?

Workload forecasts 52

Workload forecasts Advertising Call Center Sales 52

Amity

DECEMBER 5, 2018

Readers tip: there are some great take aways for CEO's and Customer Success leaders that Julie shares in this article! We have a great course designed for Customer Success Managers that teaches CSMs the essentials of Customer Success such as; how to orchestrate the beginning of the customer relationship, how to develop impact and growth.

SaaS 84

SaaS Consulting Consulting Coaching 84