aircall

MARCH 6, 2018

Equip any new hires with email “snippets,” call scripts, and links to useful self-help resources until they’re able to navigate independently. Product experts, technical support, and “accounts payable” fall into this category. In this setup, all calls, emails, and chats are initially fielded by tier-1 agents.

Interactive Voice Response 90

Interactive Voice Response Morale Construction Technical Support 90

aircall

MARCH 6, 2018

Equip any new hires with email “snippets,” call scripts, and links to useful self-help resources until they’re able to navigate independently. Product experts, technical support, and “accounts payable” fall into this category. In this setup, all calls, emails, and chats are initially fielded by tier-1 agents.

Interactive Voice Response 89

Interactive Voice Response Morale Construction Technical Support 89

AWS Machine Learning

MARCH 15, 2023

SageMaker runs the legacy script inside a processing container. SageMaker takes your script, copies your data from Amazon Simple Storage Service (Amazon S3), and then pulls a processing container. The SageMaker Processing job sets up your processing image using a Docker container entrypoint script. Create an S3 bucket.

Scripts 123

Scripts APIs Engineering Construction 123

AWS Machine Learning

DECEMBER 6, 2023

This is especially true for questions that require analytical reasoning across multiple documents. This task involves answering analytical reasoning questions. In this post, we show how to design an intelligent document assistant capable of answering analytical and multi-step reasoning questions in three parts.

Analytics 103

Analytics APIs Engineering Construction 103

aircall

MARCH 6, 2018

Equip any new hires with email “snippets,” call scripts, and links to useful self-help resources until they’re able to navigate independently. Product experts, technical support, and “accounts payable” fall into this category. In this setup, all calls, emails, and chats are initially fielded by tier-1 agents.

Interactive Voice Response 48

Interactive Voice Response Morale Construction Technical Support 48

Callminer

JULY 23, 2019

Tools like interaction analytics can help call center managers identify relevant issues and deliver precise, targeted feedback to agents and have a more direct impact on metrics like call handling time. Leverage analytics to offer targeted agent training and coaching. With a global team of 1,000 agents who handle more than 5.5

Best practices 140

Best practices Feedback Call Center Coaching 140

AWS Machine Learning

MARCH 1, 2023

This post is co-written with Suhyoung Kim, General Manager at KakaoGames Data Analytics Lab. These include game promotions, newly added items, holidays, banning accounts for abuse or illegal play, or unexpected external events like sport events or severe weather conditions. But there is still an engineering challenge.

Engineering 87

Engineering Construction Analytics Accountability 87

AWS Machine Learning

AUGUST 11, 2022

Download the Python script ( publish.py ) and data file from the GitHub repo. This is required to simulate sensor data for the current date using the IoT simulator script. This AWS IoT Core custom endpoint URL is personal to your AWS account and Region. The following diagram illustrates our solution architecture. Prerequisites.

Metrics 70

Metrics APIs Scripts Wireless 70

Callminer

MARCH 6, 2020

While technology such as automated scorecards , speech analytics , and other tools enable managers to monitor agent performance objectively, customer service managers must be highly organized and have the ability to provide constructive feedback to motivate their teams to achieve continuous improvement. Michael Mancinone. peoplogica.

Management 207

Management Customer Service Consulting Consulting 207

Callminer

MARCH 6, 2020

While technology such as automated scorecards , speech analytics , and other tools enable managers to monitor agent performance objectively, customer service managers must be highly organized and have the ability to provide constructive feedback to motivate their teams to achieve continuous improvement. Michael Mancinone. peoplogica.

Management 182

Management Customer Service Consulting Consulting 182

AWS Machine Learning

MAY 4, 2023

xlarge" ) Refer to Developer Flows for more details on typical development flows of Inf2 on SageMaker with sample scripts. The default handler script loads the model, compiles and converts it into a Neuron-optimized format, and loads it. Bring your own script – In this approach, you have the option to create your own model.py

APIs 77

APIs Scripts Engineering Chatbots 77

CallSource Insights

MAY 29, 2019

Digital Marketing and Web Analytics. To implement an effective digital strategy, you need to track your digital marketing and web analytics. Web Analytics. Web analytics works alongside digital marketing. A lot of web analytics depend on digital marketing. How do these flaws affect your analytics data?

Management 40

Management Advertising Engineering Analytics 40

AWS Machine Learning

MARCH 19, 2024

However, complex NLQs, such as time series data processing, multi-level aggregation, and pivot or joint table operations, may yield inconsistent Python script accuracy with a zero-shot prompt. To enhance code generation accuracy, we propose dynamically constructing multi-shot prompts for NLQs. setup.sh. (a a challenge-level question).

Construction 117

Construction Scripts APIs Enterprise 117