Outsource Consultants

MARCH 16, 2020

College campuses are abandoned , sports teams are shut down, and airlines are seeing their lowest numbers since 9-11. Not surprisingly, industries feeling the impact first-hand like travel and healthcare are working hard to keep up with increased demand. A perfect storm for customer service. First, call volumes are on the rise.

At home agents 84

At home agents outsourcing Entertainment Airlines 84

Revation Systems

JANUARY 12, 2018

Today the role of cloud and multi-channel features has changed the game entirely, and shifted what was merely used to aggregate inbound and outbound phone calls into a complex communications hub able to transform multiple industries such as healthcare and banking. So what does this shift in form and function mean for the customer experience?

Contact Center 48

Contact Center Call Center Multi-channel support Banking 48

C Space

MARCH 17, 2020

Louis Vuitton ’s physical stores were closed in the lead-up to Valentine’s Day, so the brand launched an online pop-up store within the WeChat app, with live chat for pre-sale consultations and promotions shared via store associates online. Healthcare & Fitness. Online sales were double those of Valentine’s Day 2019.

Airlines 40

Airlines Government Construction Healthcare 40

Comm100

AUGUST 23, 2018

Uber lets users complete almost any function that they could perform in the company’s own app on Facebook Messenger, such as set up a new account, call your driver, track your car, and pay for your ride. Eno saves you the time of signing in to your account by just sending a mere text. Source: Alaska Air. Source: Fast Company.

Customer Service 40

Customer Service Chatbots Customer centricity Customer Care 40

The Petrova Experience

SEPTEMBER 21, 2020

But I do know an airline (another organization that deals with complexities and regulations on a daily basis) that has mastered all three customer experience drivers, and it shows. That airline is JetBlue Airways. . Unlike the PNR, an airline ticket number is a hard-to-find, 16 digit number that is cumbersome to type.

Customer Experience 52

Customer Experience Airlines Government Real estate 52

JustCall

MARCH 23, 2023

It is used prominently across industries such as contact centers, healthcare, banking, payment processing, etc. For instance, your IVR prompt may read out: “ Press 1 to speak with a Support Agent; Press 2 to speak with a Sales Agent; Press 3 to get in touch with the Accounts Department. What is Multi-level IVR?

Interactive Voice Response 52

Interactive Voice Response Real estate Call flow Scripts 52

C Space

MAY 22, 2020

More than 2,000 global exhibitions have now been postponed or canceled as a result of the virus outbreak, according to independent consultant Alex DeGroote and media analyst Colin Morrison. The airline will work with Clorox to “enhance” its cleaning program and to “redefine” disinfection procedures. Perhaps it will run at 30% capacity.

Airlines 52

Airlines B2B B2C Entertainment 52