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Five Ways Ecommerce Stores Can Keep Existing Customers Engaged

The Center for Client Retention

The power of social media in digital marketing can never be overrated. These practices can open up business opportunity leads, boost your brand following, and multiply customer visits to your site. Utilize customer accounts wisely. It’s quite tempting to push customer accounts to people who are frequently visiting your site.

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When it comes to customer engagement, all touchpoints matter

Tethr

All touchpoints must be taken into consideration for a complete account of how your customer feels about your brand, your service and your products. The most satisfied customers will be your best brand ambassadors. Can you say free advertising? Customer engagement doesn’t matter more in one channel than in another.

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Brand Move Roundup – July 23, 2020

C Space

Last year, when Instagram was creating new thresholds for suspending or deleting accounts, an internal analyst found that accounts belonging to African American users were 50% more likely to get banned compared to their white counterparts. In 2019, Zola spent approximately $14.9

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Customer Feedback: The Importance of Both Positive and Negative Reviews

ChurnZero

Some companies even integrate the customer’s voice into their marketing campaigns. According to a joint study by G2 and Heinz Marketing, reviews are so impactful that 9 out of 10 of buyers are more likely to purchase a product after reading a positive review. . People trust their friends and family before they trust a brand.

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How to Take Advantage of Instagram Stories for Small Business Growth

JivoChat

As reported in one recent study , around 80% of customers do online research before buying from a small business, and over 60% of small businesses invest in social media marketing to provide relevant information and attract customers. Check out how one jewelry brand uses Instagram Stories to encourage in-app shopping: 5.

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What is tNPS? Understanding Transactional NPS

Lumoa

Improving your tNPS score isn’t a one-size-fits-all kind of task; it requires a comprehensive approach that takes into account all of the factors mentioned above. Obtaining a TNPS score of 100 is impossible for any business to achieve,” explains Kyle Zien, Director of Growth Marketing at Felix. Key Takeaways.

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CX Trends You Need to Watch in 2018 [White paper]

Fonolo

With a crowded online marketplace and so many variables at work (be they social media, evolving digital tools, emerging AI, employee turnover, cutbacks, or the increasingly discerning consumers in the global market), developing a workable strategy to engage with – and win over – the hearts of customers can seem impossible.