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3 Ways to Improve Your Fintech Customer Experience

JustCall

The finance sector today cannot be viewed without thinking of technological intervention first. trillion by 2030. Think about tools that can help you get one step closer to personalizing Fintech services instead of offering a generalized service. Let’s jump right in.

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58 Conversational AI Statistics You Can’t Ignore

Netomi

Global Market and Industry Projections for AI and Chatbots By 2030, the global market for conversational AI is projected to reach $32.62 Global Market and Industry Projections for AI and Chatbots By 2030, the global market for conversational AI is projected to reach $32.62

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Fueling the Gig Economy: How AI Can Help Fintech Companies Serve this Booming Workforce

Netomi

For instance, Nigerian fintech startup ImaliPay allows eRide hailing drivers and gig workers to power their gigs with services such as buy now, pay later (BNPL), insurance and savings (the opportunities for workers in this region are booming, with the African gig economy likely to have over 80 million workers by 2030)!

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Optimizing Customer Support in the Financial Sector: How BPO Contact Centers Can Add Value

Hodusoft

As per a report released by Straits Research in October 2022, the global banking, finance, and accounting BPO services market size is projected to grow at a compounded annual growth rate of 9.52 billion by 2030. Customization allows for a more personalized customer support experience. percent from USD 90.57

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How to Recession-Proof Your Contact Center, According to 360+ Executives

Balto

The older a person was, the longer they were in their job, and the higher on the corporate ladder they were, the more likely they were to view their contact center as an avenue for value creation. The older a person is, the more likely they have been at their job longer, and the more likely they are to have a higher position.

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The State of Automated Customer Service in 2023

Comm100

The benefits of AI in customer service are many, including more efficient and highly personalized support for customers, unmatched availability, and improvements to agent workflows and support volume. Finance: 5%. billion USD by 2030. Personalization through automation. Travel: 16%. Education: 14%. Healthcare: 10%.

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Al-ing Our Business

JustCall

from 2023 to 2030. Trustworthy and reliable personal assistant: AI bots are doubling up as trusted advisors for consumers–providing relevant suggestions, offering guidance, and answering routine questions on the go. AI adoption is increasing in various industries, such as customer service, marketing, finance, healthcare, etc.