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Top 5 Customer Service & CX Articles for the Week of September 11, 2023

ShepHyken

For some small brands, a viral moment can be game-changing for putting their brand on the map, and for larger retailers, it can draw attention to a new product line to significantly boost sales. So how can you become dedicated to customer happiness and watch your sales take off? How to Make Loyalty a New Business Line for your Brand?

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15 Best Selling Products Online: Get to Know the Market

JivoChat

Check out the article to know more about what’s trending right now, it may help you understand how your business is inserted in the current online market situation, and also give you valuable insights. . Power tools accessories are certainly one of the trending markets in the home improvement industry. billion by 2028.

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How to Boost Sales with an Auto Dialer App

JustCall

An auto dialer app is invaluable for sales teams, customer service agents, and call center personnel. An auto dialer app takes care of this and can boost sales, too. An auto dialer app takes care of this and can boost sales, too. That means sales staff can focus on their real task: building a relationship and closing the deal.

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Chatbot Marketing: 11 Actionable Use Cases (With Examples)

JivoChat

Today’s world of digital marketing is robust and diverse. This means marketers have all kinds of resources at their fingertips and can connect with customers and manage relationships on a variety of channels. One technology leading the way online is chatbot marketing. What is Chatbot Marketing?

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10 Effective Ways to Reduce Costs in Your BPO Contact Center

Hodusoft

BPOs offer a comprehensive range of services, including but not limited to customer support and sales. As per a report , the customer care BPO market is estimated to rise from US$22,598.82 million by 2028; it is likely to record a CAGR of 7.5% from 2023 to 2028. million in 2022 to US$34, 570.73

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What Is A Conversational User Interface (CUI) & How to Leverage It

Inbenta

Conversing with our machines is no passing fad either – according to research from Allied Market Research, the global voice user interface industry generated $13.65 For example, if customers tend to leave your site at a certain point in the sales funnel, placing a live chat window here could re-engage them. between now and 2028.

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What is business process outsourcing and can it save me time?

Call Experts

For many years, the outsourcing market has grown, and services have become more easily accessible. Front-office services: phone and customer service, appointment management, outbound sales, lead verification, surveying, after-hours customer support, and call-forwarding. Marketing and lead generation. IT management and services.