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Top 5 Customer Service & CX Articles for the Week of September 11, 2023

ShepHyken

For some small brands, a viral moment can be game-changing for putting their brand on the map, and for larger retailers, it can draw attention to a new product line to significantly boost sales. So how can you become dedicated to customer happiness and watch your sales take off? The human element is a huge part of customer happiness.

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How to Boost Sales with an Auto Dialer App

JustCall

An auto dialer app is invaluable for sales teams, customer service agents, and call center personnel. An auto dialer app takes care of this and can boost sales, too. An auto dialer app takes care of this and can boost sales, too. That means sales staff can focus on their real task: building a relationship and closing the deal.

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15 Best Selling Products Online: Get to Know the Market

JivoChat

billion by 2028. billion by 2028. . million , and it’s expected to reach US$1.150 billion by 2028. . Available in different sizes and materials, that product is a success in sales online. . The interest in this tea has increased its popularity and sales. billion in 2021, and is expected to grow to US$ 793.46

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10 Effective Ways to Reduce Costs in Your BPO Contact Center

Hodusoft

BPOs offer a comprehensive range of services, including but not limited to customer support and sales. million by 2028; it is likely to record a CAGR of 7.5% from 2023 to 2028. As per a report , the customer care BPO market is estimated to rise from US$22,598.82 million in 2022 to US$34, 570.73

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What Is A Conversational User Interface (CUI) & How to Leverage It

Inbenta

For example, if customers tend to leave your site at a certain point in the sales funnel, placing a live chat window here could re-engage them. between now and 2028. Correctly used, CUI can become a powerful tool in any business’s arsenal, acting as a support agent, a sales assistant, promoter, lead generator, and even a recruiter.

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What is business process outsourcing and can it save me time?

Call Experts

Front-office services: phone and customer service, appointment management, outbound sales, lead verification, surveying, after-hours customer support, and call-forwarding. billion by 2028, expanding at a compounded yearly rate of 8.5%. . How does outsourcing support my business? Administration. Client service and contact centers.

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Chatbot Marketing: 11 Actionable Use Cases (With Examples)

JivoChat

From powerfully-built CRMs to drive home sales to project management software that keeps campaigns organized, the right tech can help get the job done. In fact, the global chatbot market is expected to see a compound annual growth rate of nearly 25% between 2021 and 2028. What is Conversational Marketing? Chatbots increase conversions.