Playvox
OCTOBER 6, 2021
Gen X (born between 1965 and 1980) 29% of 2025 workforce As the generation that learned to do things manually before being introduced to computers at school, Gen X bridges the gap between the traditional and the digital. Millennials (born between 1981 and 1996) 44% of 2025 workforce Millennials welcome and embrace new technology.
Playvox
JANUARY 13, 2022
While many in the contact center industry are slow to transition away from on-premise software, cloud adoption shows no signs of slowing. The market is projected to be more than $832 billion by 2025, up from an estimated $371.4 Related Article: 3 Performance-Boosting Benefits of Contact Center Gamification.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
SharpenCX
FEBRUARY 19, 2020
Only 1% of contact centers think their data intelligence strategy is perfect, according to CCW. That’s why by 2025, contact center leaders (like you) have their heart set on getting a 360-degree view of their customers. How to Build a Call Center Report. Data to inform decisions for a better AX and CX.
SharpenCX
JUNE 23, 2020
Download Now: Unleash your agents’ strengths and talents with 7 methods to get real about coaching. Maybe you’ve experienced something similar within your contact center. and they will comprise 75% of the global workforce by 2025. How do you create policies that honor different culture expectations in your contact center?
SharpenCX
NOVEMBER 11, 2020
Operational leaders like you realized that you might not need a 12-month process to purchase a new contact center platform. And you might not need your eyes on all agents, all the time, to maintain a productive contact center. And as customer demands keep rising, the scope of your contact center will only increase.
TechSee
JUNE 25, 2019
billion worldwide by 2025, with a CAGR of 22.9 Utilizing robotic process automation (RPA) in contact centers has been proven to reduce costs and increase operational efficiencies. Contact Center workload management. A Tata Consultancy Services survey found that 31.7% Face and voice recognition.
SharpenCX
MAY 11, 2021
When contact centers turned on disaster recovery mode last year, it was next to impossible to send agents home with a clear strategy for helping customers. And only 7% of contact center leaders anticipate going back to a traditional contact center model through 2025. Isolation and Engagement.
Expert insights. Personalized for you.
75 
Let's personalize your content