TechSee

JUNE 25, 2019

billion worldwide by 2025, with a CAGR of 22.9 Utilizing robotic process automation (RPA) in contact centers has been proven to reduce costs and increase operational efficiencies. Contact Center workload management. A Tata Consultancy Services survey found that 31.7% Face and voice recognition.

Technology 122

Technology Customer Service Gamification Contact Center 122

SharpenCX

DECEMBER 2, 2020

We’re diving in on what changes you can make in your call center in 2021 to align with these three trends that are here to stay. . How to evaluate tools and build resilience into your contact center. Can you customize how you report on agent and contact center data? How can we improve your training and coaching?

Call Center 128

Call Center Customer Service Contact Center Metrics 128

SharpenCX

MARCH 5, 2020

Over the past few years, the rise of social media, always-in-hand mobile devices, and the generational workforce and consumer swap have made waves in customer service and best practices for contact centers. Contact centers and customer service strategies can’t shift fast enough to keep pace with the rest of the world.

Best practices 67

Best practices Contact Center Airlines Benchmark 67