Inbenta

MAY 16, 2022

But how exactly is the telecom industry adapting to the challenges of today’s market? By 2024, we might be looking at a $2.4 With innovations such as Alexa, Siri, and more, AI chatbots are increasingly being used to perform many menial and tedious tasks that used to bog down the service industry. One answer is AI chatbots.

Chatbots 52

Chatbots Interactive Voice Response Telecommunications Self service 52

Hodusoft

JULY 12, 2021

Customer service will remain a priority. Research firm Gartner predicts 30% of organizations will shift their on-premise contact center operations to remote by 2024. It would lead to a 60% jump in customer service agents working from home, according to Gartner. Multilevel IVR . Call Recording. CRM integration.

Contact center software 52

Contact center software Contact Center Interactive Voice Response Cloud contact 52

Hodusoft

JANUARY 3, 2024

As per a report released by Fortune Business Insights, the market size of global CCaaS is valued at USD 5.15 This rapid deployment is advantageous for businesses that need to adapt to market changes swiftly or want to deploy new contact center features without a lengthy setup process. billion by 2030.

Contact Center 59

Contact Center Contact center software Interactive Voice Response Wait times 59

Hodusoft

AUGUST 4, 2021

As per Gartner 30% of organizations will shift their on-premise contact center operations to remote by 2024. This would cause a 60% increase in customer service agents working from home. . Multi-Level IVR . You can easily run large marketing campaigns cost- effectively with integration and enrich customer experience. .

Technology 98

Technology Contact center software Interactive Voice Response Contact Center 98

Hodusoft

FEBRUARY 16, 2022

A Gartner survey suggests 30% of organizations will shift their on-premise contact center operations to remote by 2024. The same report suggests a 60% increase in customer service agents working from home. Advanced IVR. This feature helps in optimizing the performance of your remote team. ? Auto dialer.

Contact center software 98

Contact center software Contact Center contact center solutions CRM 98

Hodusoft

JANUARY 1, 2023

Using this system, call center agents call customers to market products or services. Multi-level IVR : The Interactive Voice Response (IVR) offers self-help features to customers and allows them to communicate with the right agents in the right department.

call center software 52

call center software Call Center Multichannel Interactive Voice Response 52

3CLogic

JANUARY 9, 2024

You've heard it before; "In today's competitive market, outstanding customer experience is more important than ever." According to IDC research, most customers will not interact with businesses that aren’t contextually aware. So, how can your organization stay competitive in 2024?

Contact Center 52

Contact Center Interactive Voice Response Self service CRM 52

TMP Direct

APRIL 22, 2021

It’s no surprise that the market for call-center AI technology is expected to increase from $800 million in 2019 to $2.8 billion by 2024. AI now has a powerful role in digital marketing, as it is used widely to customize the digital journey to each person.

Call Center 52

Call Center Benchmark Interactive Voice Response Customer centricity 52

Hodusoft

MARCH 22, 2024

Experience the Evolution: HoduSoft Showcasing HoduCC Omnichannel CX Suite at Enterprise Connect 2024 “Customer experience is one of the two core pillars of customer retention.” When customers experience better quality of service, they are four times more likely to refer a friend and five times more likely to buy again, reveals recent data.

Enterprise 52

Enterprise Interactive Voice Response Contact center software call center software 52

Spearline

AUGUST 29, 2019

According to researcher Global Market Insights, the global market for AR products will surge by 80% to $165 billion by 2024. According to VR device company Pico and IDC, forecasts predict that the share of all-in-one headsets in the VR/AR market will increase from 14.1% in 2018 to nearly 50% in 2022. The network is key.

Telecommunications 56

Telecommunications B2C voip Benchmark 56

JustCall

APRIL 9, 2024

> Genesys Cloud CX: A contact center platform with a flexible VoIP dialer and self-service provisioning. > Multi-level IVR. It does not offer marketing analytics integrations. This service replaces bulky PBX hardware with a user-friendly cloud-based system. International calling with localization features.

voip 40

voip Sales Scripts CRM 40

SmartAction

JANUARY 11, 2024

FORT WORTH, Texas, January 10, 2024 SmartAction, a leading provider of AI-powered virtual agents for customer-obsessed brands , is proud to announce a comprehensive brand refresh and the launch of its innovative NOVA (Natural Omnichannel Virtual Agent) agent design platform.

Virtual Agent 87

Virtual Agent Customer Service Call flow Self service 87

ProProfs Blog

FEBRUARY 13, 2019

According to MarketsandMarkets , speech recognition will become more popular in customer service in the years to come. Speech and voice recognition market is anticipated to reach USD 21.5 billion by 2024, at a compounded annual growth rate (CAGR) of 19.18 Advanced speech analytics technologies are trending in the market.

Customer Support 117

Customer Support Multichannel Enterprise Self service 117