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15 Crucial Call Center Software Features for 2024: Must-Have Capabilities & Requirements

NobelBiz

In 2024, businesses have the crucial responsibility of understanding and adopting the latest technology trends in customer service. Brayan Carpio Senior Call Center Manager, Call4You Marketing “The technology aspect of NobelBiz stood out compared to the competition, and also the great team!

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Zappix Recognized as “Most Promising Utilities Tech Solutions Provider 2024” by CIO Review

Zappix

EIN PRESSWIRE ) March 13, 2024 Zappix , a leading AI-Powered Digital Engagement Platform provider, has been named one of the “Most Promising Utilities Tech Solutions Providers 2024” by CIO Review. Combined with omnichannel accessibility, automated workflows, and detailed analytics, Zappix caters to diverse client requirements.

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HoduCC’s Auto Dialer Wins Accolades across Leading Platforms

Hodusoft

It offers advisory services, research, and user reviews over 300 market categories, which include medical, CRM, HR, construction, business intelligence, and marketing automation, and, of course, call and contact center software solutions. The company included HoduCC in its coveted 2024 Shortlist for Auto Dialer.

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DMG Consulting Releases 2020 – 2021 Interaction Analytics Product and Market Report

DMG Consulting

DMG Consulting Releases 2020 – 2021 Interaction Analytics Product and Market Report. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. What: Releases 2020 – 2021 Interaction Analytics Product and Market Report.

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Top 10 Auto Dialer Software in 2024 for Efficient Sales Teams

JustCall

Features you should look for in modern auto dialers Here are four crucial features that modern auto dialers in 2024 should have to maximize the potential of your sales teams or agents: Predictive dialing: Basic auto dialers are better than manual dialing , but predictive dialing takes it further. Reporting and analytics tools.

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Zappix and GTS Launch Advanced CX and Call Center Capabilities for North American Enterprises and Government Sectors

Zappix

BURLINGTON, MASSACHUSETTS, UNITED STATES, April 17, 2024 / EINPresswire.com / — Zappix and GTS have launched their advanced Customer Engagement Solutions and Call Center Operational Enhancements for North American enterprises and government clients, marking a significant step forward in customer service and operational efficiency.

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DMG Consulting Releases 2020 – 2021 Workforce Management Product and Market Report

DMG Consulting

DMG Consulting Releases 2020 – 2021 Workforce Management Product and Market Report. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. What: Releases 2020 – 2021 Workforce Management Product and Market Report.