ChurnZero

MAY 2, 2024

The 2024 B2B SaaS Benchmarking Survey by SaaS Capital is the most comprehensive and up-to-date source of its kind for SaaS and customer success leaders who want to know where they stand compared to peers and competitors. We’re operating under the concept of rule of 60, with growth account ing for 20% and margins for 40%.

SaaS 52

SaaS Benchmark B2B Surveys 52

Totango

DECEMBER 20, 2023

We are delighted to share that Totango was recognized in the G2 Winter 2024 reports for its exemplary performance in the customer success software category. Totango’s high score from G2 users not only underscores our efficient implementation but also sets a best-in-class benchmark for other software in the customer success category.

Enterprise 111

Enterprise Customer centricity Benchmark Upselling 111

24-7 InTouch

MARCH 6, 2024

In 2024, the fintech industry finds itself at the forefront of technological evolution, driven by the unprecedented surge in digital transactions. Transparency in AI algorithms and governance mechanisms ensures accountability, promoting trust among your users.

Government 52

Government Benchmark Banking Accountability 52

Lumoa

APRIL 28, 2024

More than 80% of business leaders see customer experience as a growing priority in 2024. Every interaction with your business has the power to build or damage the relationship with your customer – and can directly impact your revenue. 78% of customers have backed out of a purchase due to a poor customer experience (CX).

Feedback 83

Feedback Consulting Consulting Enterprise 83

Comm100

AUGUST 21, 2023

According to FairTest’s website , there are currently 1,900 colleges in the US that offer test-optional or test-blind policies for students seeking to enroll in Fall 2024 or beyond. Objective benchmark : Standardized tests provide schools with a consistent measure that can be compared across all students.

Education 52

Education Benchmark Analytics Surveys 52

Totango

MAY 7, 2024

By our math, that means nine out of 10 revenue-accountable leaders need a hand getting on the same page as their fellow go-to-market (GTM) counterparts. That way, both teams can use those outcomes as a benchmark of success throughout the customer journey. This doesn’t just provide a useful shared goal.

Sales 88

Sales Upselling Metrics Accountability 88

SmartKarrot

JANUARY 30, 2024

Using the OGSM framework, QBRs focus on quantifiable benchmarks, indicating whether the client is on the right track to achieving their goals. Customer success managers will handle a broader range of accounts with a focus on scaled activities. Predictive analytics will aid in understanding usage patterns and goal alignment.

Management 10

Management Enterprise industry standards Analytics 10