SmartAction
MARCH 15, 2022
FORT WORTH, Texas, March 1, 2022 — SmartAction, a leading provider of AI-powered virtual agents for customer service, announces the launch of Otto, its service scheduling solution for auto dealerships. ” To learn more about Otto, the virtual service advisor for automotive dealerships, visit [link].
Infinity
APRIL 22, 2022
At the start of the year, our call tracking data showed a healthy uplift in call volumes across the travel, retail and automotive industries. As we moved through the first quarter of 2022, the upwards trend continued and spread across a number of key sectors. uplift during the last week of March 2022. A whopping 50.1%
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
ShepHyken
JULY 25, 2022
Each week I read many customer service and customer experience articles from various resources. 6 Considerations for a Meaningful Customer Service Policy by Kate Spirgen. My Comment: What customer service lessons can you learn from a garden retailer? Here are my top five picks from last week.
JustCall
NOVEMBER 25, 2022
The top 10 trusted voice analytics software of 2022 are shown below. Talkdesk® is the global cloud contact center market leader for customer-focused businesses. Their customer experience solutions that prioritize automation optimize the customers’ most crucial customer service processes. NICE CXone.
JustCall
NOVEMBER 25, 2022
of 5 (link to customer reviews) Analyse performance: Analyzing agent performance in depth helps to identify areas for improvement. Individual performance provides a thorough evaluation of each customer service employee. To maintain compliance and enhance customer service, monitoring every client encounter is important.
Uniphore
JANUARY 25, 2022
Ah, 2022, a new year. After nearly two years of uncertainty and a rough start with Omicron in full swing, the collective attitude toward 2022 might best be described as “cautiously optimistic.” Here are some of my predictions for 2022…. 1 tech trend for 2022. A blog post from Umesh Sachdev, CEO & Co-founder, Uniphore.
Outsource Consultants
JUNE 15, 2022
Contact center agents are on the front lines of this growing problem, answering customer inquiries and giving shipping updates. Understanding the past and current disruptions may just give your company the advantage when planning for these increased customer service needs. Manufacturing Slowdowns. The Situation. The Situation.
Expert insights. Personalized for you.
40 
Let's personalize your content